Campaign Voucher FAQ & Support

Voucher delivery, redemption & expiration

When will I receive my voucher?

Response times can vary depending on the offer. Review the offer terms and conditions for details.

Where can I find offer details?

Check the official offer page where you requested the voucher. That page is the best place to confirm eligibility, dates, and next steps.

How will I receive my voucher?

Vouchers will be delivered via Fabric Community Private Message.

When does my voucher expire? Can the expiration date be extended?

Your voucher will include an expiration date when you receive it. Voucher expiration dates cannot be extended.

How do I redeem my voucher?

When you receive your voucher, it will include redemption instructions.

Additional guidance can be found here.

What if I need to reschedule my Pearson VUE exam?

Please reschedule your exam at least 3 days before your exam date. If you do not reschedule in time, you may forfeit your voucher.

Can my voucher be reissued if I missed my exam or had technical difficulties?

Once a voucher has been provided and redeemed, we are unable to reissue it.

For exam delivery or technical issues, please contact Pearson VUE directly so they can review your case.

What should I do if I'm having issues with scheduling, signing in, registering, or my certification dashboard?

For certification account, registration, scheduling, or dashboard issues, please contact the MCP support forum:

1. Go to MCP Forum.
2. Select the “Ask Question” link at the top of the page.
3. Share the details of your issue and submit your question.

How can I contact Pearson VUE for other exam-related questions?

For exam delivery, appointment, or testing issues, please contact Pearson VUE here: Pearson VUE Microsoft Contact.

Will I receive a voucher if I do not meet the terms and conditions of an offer?

No. Vouchers are only available to participants who meet the specific offer terms and conditions.

Still need to contact us?

Before you email us, find your:

1. Your Fabric Community username.
2. Your Fabric Community profile URL.

An easy way to do this is to open your Fabric Community profile. Copy the profile page URL from your browser and copy your username from the profile page.

Include the following information in your email:

1. Your Fabric Community username.
2. Your Fabric Community profile URL.
3. A short description of the issue.
4. Screenshots of the issue (if applicable).
5. Your country.
6. The name and URL of the offer where you requested the voucher.

If your question is already answered in this FAQ or any of the requested information is missing, we may not be able to respond.

Send your email to: [email protected]