cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Jack_Reacher
Helper I
Helper I

Need help with calculating duration between rows

Hello there, 

 

I have a big dilemma I need to resolve and hope you can help me. 

 

I have raw data that contain a list of tickets handled by L2, and L1 support (sometimes L2s are considered L1s as well and vice versa) I also have a "date of action" that registers when the ticket left the queue of a certain user (we can omit the hour). It's important to point out that one ticket may appear multiple times in a person's queue (because was reopened due to incomplete tasks). My question is how can I calculate the duration of the ticket by Receiver_ID, and by Support Levels from when the date landed in the receiver's queue by the assistant_ID until it left his or her queue? 

 

Jack_Reacher_0-1680285368553.png

 

 

For example, in the below case, I want to calculate the duration it took Herbert Swine to send the ticket back to Steve Colbert (Date of actions between rows 23784, and 9052)

0 REPLIES 0

Helpful resources

Announcements
PBI Sept Update Carousel

Power BI September 2023 Update

Take a look at the September 2023 Power BI update to learn more.

Learn Live

Learn Live: Event Series

Join Microsoft Reactor and learn from developers.

Dashboard in a day with date

Exclusive opportunity for Women!

Join us for a free, hands-on Microsoft workshop led by women trainers for women where you will learn how to build a Dashboard in a Day!

Top Solution Authors
Top Kudoed Authors