Skip to main content
Showing results for 
Search instead for 
Did you mean: 

The ultimate Microsoft Fabric, Power BI, Azure AI & SQL learning event! Join us in Las Vegas from March 26-28, 2024. Use code MSCUST for a $100 discount. Register Now

New Member

Can not install (recommended) version of data gateway, only personal mode.



I'm trying to install the Data Gateway using the recommended settings. But all I receive is that it cannot install and it leads me to a 404 web-page. There is no more info than that. I've seen other posts where they receive error messages regarding uninstalling a version, but I can't simply install it. I can however install the personal mode. Why? 



 EDIT: Adding some pictures.





Could you please post gateway install log which locates at %localappdata%\Temp\On-premises_data_gateway_*.log?


Community Support Team _ Lydia Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

This is the first log, then I have multiple other logs since I've tried to install and reinstall it multiple times. But this should be the first log.


[1F98:16DC][2018-01-31T14:01:19]i001: Burn v3.10.1.2213, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Users\SE1724\AppData\Local\Temp\nquk40ma.nd2\GatewayInstall.exe
[1F98:16DC][2018-01-31T14:01:19]i000: Initializing string variable 'InstallationTelemetryEnabled' to value 'true'
[1F98:16DC][2018-01-31T14:01:19]i000: Initializing string variable 'InstallFolder' to value '[ProgramFiles64Folder]On-premises data gateway'
[1F98:16DC][2018-01-31T14:01:19]i000: Initializing numeric variable 'PerMachineInstallation' to value '1'
[1F98:16DC][2018-01-31T14:01:19]i000: Initializing string variable 'ProcessName' to value 'EnterpriseGatewayConfigurator'
[1F98:16DC][2018-01-31T14:01:19]i009: Command Line: ''
[1F98:16DC][2018-01-31T14:01:20]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\SE1724\AppData\Local\Temp\On-premises_data_gateway_20180131140120.log'
[1F98:16DC][2018-01-31T14:01:20]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\SE1724\AppData\Local\Temp\nquk40ma.nd2\GatewayInstall.exe'
[1F98:16DC][2018-01-31T14:01:20]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\SE1724\AppData\Local\Temp\nquk40ma.nd2\'
[1F98:16DC][2018-01-31T14:01:20]i000: Setting string variable 'WixBundleName' to value 'On-premises data gateway'
[1F98:16DC][2018-01-31T14:01:20]i000: Setting string variable 'WixBundleManufacturer' to value 'Microsoft Corporation'
[1F98:16DC][2018-01-31T14:01:20]i000: Loading managed bootstrapper application.
[1F98:16DC][2018-01-31T14:01:20]i000: Creating BA thread to run asynchronously.
[1F98:1A00][2018-01-31T14:01:20]i000: launching the on-premises data gateway installation
[1F98:1A00][2018-01-31T14:01:20]i000: creating UI
[1F98:16DC][2018-01-31T14:01:20]i100: Detect begin, 2 packages
[1F98:16DC][2018-01-31T14:01:20]i000: Product or related product not found: {D430A057-BAED-421C-A12C-C4EFF28670C6}
[1F98:16DC][2018-01-31T14:01:20]i000: Setting version variable 'EgwComponentsVersion' to value ''
[1F98:16DC][2018-01-31T14:01:20]i000: Setting string variable 'NETFRAMEWORK45' to value '393297'
[1F98:16DC][2018-01-31T14:01:20]i052: Condition 'NETFRAMEWORK45 >= 393295' evaluates to true.
[1F98:16DC][2018-01-31T14:01:20]i101: Detected package: NetFx46Web, state: Present, cached: None
[1F98:16DC][2018-01-31T14:01:20]i101: Detected package: EgwComponents.msi, state: Absent, cached: None
[1F98:16DC][2018-01-31T14:01:20]i199: Detect complete, result: 0x0
[1F98:1A00][2018-01-31T14:01:38]i000: Bootstrapper = Microsoft.DataProxy.EgwInstallBA.CustomBA
BundlePath = C:\Users\SE1724\AppData\Local\Temp\{5c6efc37-aaae-4bdf-8377-794f7451d1de}\.ba1
BundleVersion = 14.16.6584.1
Canceled = True
Command = Microsoft.Tools.WindowsInstallerXml.Bootstrapper.Command
DoingBundleInstall = True
DoingBundleUpgrade = False
Engine = Microsoft.Tools.WindowsInstallerXml.Bootstrapper.Engine
ErrorMessage = null
ExecutablePath = C:\Program Files\On-premises data gateway\EnterpriseGatewayConfigurator.exe
GetInstallationType = Install
GetInstallationTypeStrings = Microsoft.DataProxy.EgwInstallBA.InstallationTypeStrings
GetTelemetryFileVersion = File: C:\Users\SE1724\AppData\Local\Temp\{5c6efc37-aaae-4bdf-8377-794f7451d1de}\.ba1\Microsoft.PowerBI.Telemetry.dll
InternalName: Microsoft.PowerBI.Telemetry.dll
OriginalFilename: Microsoft.PowerBI.Telemetry.dll
FileVersion: 13.0.4147.0
FileDescription: Microsoft Power BI Telemetry Service
Product: Microsoft SQL Server
ProductVersion: 13.0.4147.0
Debug: False
Patched: False
PreRelease: False
PrivateBuild: False
SpecialBuild: False
Language: Language Neutral

HasBattery = True
HasWifiCard = True
InstallationTelemetryEnabled = True
InstalledBundleVersion = null
InstallPath = C:\Program Files\On-premises data gateway
IsArchitectureSupported = True
IsPersonalGateway = False
IsSleepEnabled = False
IsUiVisible = True
IsUnsupportedOS = False
NotAdmin = True
ProcessName = EnterpriseGatewayConfigurator
RelevantErrorLog = null
Result = 0
SuccessfulAction = True
UnsuccessfulAction = False

[1F98:16DC][2018-01-31T14:01:38]i500: Shutting down, exit code: 0x0
[1F98:16DC][2018-01-31T14:01:38]i410: Variable: EgwComponentsVersion =
[1F98:16DC][2018-01-31T14:01:38]i410: Variable: InstallationTelemetryEnabled = true
[1F98:16DC][2018-01-31T14:01:38]i410: Variable: InstallFolder = C:\Program Files\On-premises data gateway
[1F98:16DC][2018-01-31T14:01:38]i410: Variable: NETFRAMEWORK45 = 393297
[1F98:16DC][2018-01-31T14:01:38]i410: Variable: PerMachineInstallation = 1
[1F98:16DC][2018-01-31T14:01:38]i410: Variable: ProcessName = EnterpriseGatewayConfigurator
[1F98:16DC][2018-01-31T14:01:38]i410: Variable: ProgramFiles64Folder = C:\Program Files\
[1F98:16DC][2018-01-31T14:01:38]i410: Variable: WixBundleAction = 5
[1F98:16DC][2018-01-31T14:01:38]i410: Variable: WixBundleElevated = 0
[1F98:16DC][2018-01-31T14:01:38]i410: Variable: WixBundleLog = C:\Users\SE1724\AppData\Local\Temp\On-premises_data_gateway_20180131140120.log
[1F98:16DC][2018-01-31T14:01:38]i410: Variable: WixBundleManufacturer = Microsoft Corporation
[1F98:16DC][2018-01-31T14:01:38]i410: Variable: WixBundleName = On-premises data gateway
[1F98:16DC][2018-01-31T14:01:38]i410: Variable: WixBundleOriginalSource = C:\Users\SE1724\AppData\Local\Temp\nquk40ma.nd2\GatewayInstall.exe
[1F98:16DC][2018-01-31T14:01:38]i410: Variable: WixBundleOriginalSourceFolder = C:\Users\SE1724\AppData\Local\Temp\nquk40ma.nd2\
[1F98:16DC][2018-01-31T14:01:38]i410: Variable: WixBundleProviderKey = {5c6efc37-aaae-4bdf-8377-794f7451d1de}
[1F98:16DC][2018-01-31T14:01:38]i410: Variable: WixBundleTag =
[1F98:16DC][2018-01-31T14:01:38]i410: Variable: WixBundleVersion = 14.16.6584.1
[1F98:16DC][2018-01-31T14:01:39]i007: Exit code: 0x0, restarting: No

Helpful resources

Fabric Community Conference

Microsoft Fabric Community Conference

Join us at our first-ever Microsoft Fabric Community Conference, March 26-28, 2024 in Las Vegas with 100+ sessions by community experts and Microsoft engineering.

February 2024 Update Carousel

Power BI Monthly Update - February 2024

Check out the February 2024 Power BI update to learn about new features.

Fabric Career Hub

Microsoft Fabric Career Hub

Explore career paths and learn resources in Fabric.

Fabric Partner Community

Microsoft Fabric Partner Community

Engage with the Fabric engineering team, hear of product updates, business opportunities, and resources in the Fabric Partner Community.

Top Solution Authors
Top Kudoed Authors