Forum Discussion

EmetSelch's avatar
EmetSelch
Frequent Visitor
6 years ago
Solved

shared content, external user

Greetings,

 

I have some questions regarding the sharing of report to external users with the mobile app on iPad. There's no problem with him viewing the report in web view, so access is not a problem in general.

When he opens the invitation (shared link) in his email, he can chose to open it with the app - works fine. But when he logs out of the app and back in again, the report is not visible to him anymore.

 

What's the right way for him to have easy access to the shared report in the app? The background for the use is this: some agents will need to view the report, but they should, preferably, not know the log in information. If they can access the report with just opening the app, that would be perfect.

 

I'm very new to the use of the mobile app, so any advice you can give is highly appreciated.

Need Help
  • Anonymous's avatar
    Anonymous
    6 years ago

    HI EmetSelch ,

    Unfortunately, external sharing not able to save shared contents, these users can only viewed by click on the shared email links.
    If you shared with organizations accounts, they can find shared content in 'shared with me' menu.
    Regards,

    Xiaoxin Sheng

6 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable
    6 years ago

    HI EmetSelch ,

    Unfortunately, external sharing not able to save shared contents, these users can only viewed by click on the shared email links.
    If you shared with organizations accounts, they can find shared content in 'shared with me' menu.
    Regards,

    Xiaoxin Sheng

    • Wajsity's avatar
      Wajsity
      Frequent Visitor
      6 years ago

      Hello, 

       

      I going to face the same access issue as described above in this thread and want to provide our customers with up-to-date information. Therefore, I would like to ask you if you are planning to enable also users from external organizations to access shared content directly via mobile app? If so, when is the implementation estimated?

       

      Thank you very much for any advise!

       

       

       

       

      • mshenhav's avatar
        mshenhav
        Power BI Team
        6 years ago

        Hey Wajsity ,

         

        There is no change in the app in that behavior at this point.

        As a solution, people create report in the user's home tenant that holds the link to the report shared from external tenant. That way they don't need to go back to the sharing email for the link.

         

        Can that be a solution for your customers?

         

        Maya