Forum Discussion

Tiydan's avatar
Tiydan
New Member
6 years ago

Issues Signing into Android mobile app

I keep getting authentication error massages when trying to sign in with my Android mobile app, someone help
Need Help

3 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable
    6 years ago

    Hi Tiydan,

    Can you please share more information to help us clarify and reproduce your scenario. e.g. power bi mobile app version, device type, and Android system version.

    In addition, what type of service are you connected to? Power bi service, SQL report server, or power bi report server?

    Regards,

    Xiaoxin Sheng

  • Maqb's avatar
    Maqb
    New Member
    1 year ago

    I have this problem

     

    Error: ServerConnectionFailure
    Exception: com.microsoft.powerbi.app.authentication.OneAuthException: API_CONTRACT_VIOLATION
    Session: 5a54d53c-0af5-4bee-b4a7-345edb35f004

     

    Please help me

    • DorAsh's avatar
      DorAsh
      Microsoft Employee
      1 year ago

      We appreciate your reaching out regarding the issue.

      As forum posts provide limited information for offering support and due to privacy concerns, we kindly ask that you send a direct email to our support team at [email protected].

      Please include in your email a detailed description of the issue, the error message you encountered, and any relevant screenshots.

      This will help us assist you more effectively.

       

      Thank you,

      The Power BI team.