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garyY7
Frequent Visitor

ESRI ArcGIS Map visuals problem

I have a dashboard with the ESRI ArcGIS Map. This dashboard was uploaded to the Power BI server. The map visual works fine in the desktop when used the browser to connect the server interface. On the other hand, I am using iPad and Power BI mobile applicaiotn to connect the server I built. When we open the dashboard in the server, all visual works fine except the ESRI ArcGIS Map. There is an error message that“To see this custom visual, add it to this report first: esriVisual”. I have already ensured the license and permissions are good and all software and OS are up to date. 

2 REPLIES 2
v-shex-msft
Community Support
Community Support

Hi @garyY7 ,

Can you please share some more detail information about this issue? They should help us clarify your scenario and test to troubleshoot.

How to Get Your Question Answered Quickly  

Regards,

Xiaoxin Sheng

Community Support Team _ Xiaoxin
If this post helps, please consider accept as solution to help other members find it more quickly.

Hi @v-shex-msft,

Thank you for replys. What details do you need? May you specify to see if I can provide it possiblely because of company policy?

 

Below is the error shown on the iPad. I used Power BI mobile app to connect our server to access the dashboard. All visuals were fine execept the Esri ArcGIS Map visual. It showed “To see this custom visual, add it to this report first: esriVisual". The map visual is fine when we access from web browser to connect to server in desktop.  As I said, I have already ensured the license and permissions are good and all software and OS are up to date. 

 

Thank you.

 

Best Regards,

Gary

 

 VisualError.PNG

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