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frank_kor's avatar
frank_kor
Frequent Visitor
7 years ago
Solved

Doesn't show Visio visual on Android

Hi all, I have an issue with visio visual, it works fine on Desktop, Service but when opened in Mobile version visio custom visual is not displaying. only shows 'SharePoint Online... login' This ha...
Need Help
  • mshenhav's avatar
    mshenhav
    7 years ago

    Hello frank_kor,

     

    Thanks for your report. It seems that new chrome update for Android has impacted that functionality.

    We are currently working on a fix. 

     

    Thanks, 

    Maya

  • mshenhav's avatar
    mshenhav
    7 years ago

    Hey frank_kor,

     

    The fix will be available on Dec-23. 

    Thank you for reporting this issue.

     

    Maya

Anonymous's avatar
Anonymous
Not applicable
7 years ago

Hi frank_kor,

 

Can you please share more detail informations about this issue? (e.g. device system version, power bi version, screenshots...)

 

In addition, is there any device authorization enabled on your office account?

Set up multi-factor authentication for Office 365 users

 

Regards,
Xiaoxin Sheng

frank_kor's avatar
frank_kor
Frequent Visitor
7 years ago

Hello, Xiaoxin Sheng,

Thanks a lot.

Android ver. is 8.0.0 and Samsung Experience ver. is 9.0.

I had seen the Visio visual on mobil appx. a month ago, but I don't see recently.

I've updated Power-bi every month.

 

Service pic.Mobile App. pic.

Best regards,

frank_kor