Hi all, We have an issue with Map visual, it works fine on Desktop, Service but when opened in Mobile version Map is not displaying. This happens only on Android (all versions) and on iPhone it works and loads ok Has anybody had a similar problem? Thanks,Dragan

Hey, A fix was just published to the store.It will be available for downlaod in few hours. Thanks, Maya

Map Visualization not working on Android | Microsoft Fabric Community

20 Replies

Anonymous
Not applicable
8 years ago
HI Anonymous,

Which version power android device you test? Can you please share more detailed information?

BTW, you can also contact to mobile team for better support.

Regards,

Xiaoxin Sheng
- Anonymous
  Not applicable
  8 years ago
  Hi Xiaoxin,
  
  I've tested the Map on Android 7.0 and 8.0 and it doesn't load. It's not a matter of internet connection since we tested also on iPhone and it load easily. On all phones we have latest version of Power BI and also our Desktop version is March update and reports are created and published in it.
  
  Scenario is regular. We have a Dataset published, Reports connected live to Dataset and optimized for mobile view also. Everything works as expected except the Map visual doesn't load.
  
  We also tested in "cross browser testing tool" and it "works" ok, but I belive more in live tests :-)
  
  Thanks,
  Dragan
  - oreduar
    Microsoft Employee
    8 years ago
    hi Anonymous,
    
    can i ask some additionals questions ?
    
    we have several maps visuals -
    Map
    Filled Map
    ArcGIS Maps (esri map)
    (you can see visual name by hovring with the mouse on it)
    are you using the first ? (Map visual)
    
    are other visuals on the report loading ok ?
    do you get any error messages when you open the report ?
    
    please share some print screens with us -
    you can sent it to the mobile team support
    
    thanks,
    Ori
viniciusmariano
Frequent Visitor
8 years ago
Same problem here...
Tested in several android devices.

Any sugestion?

Att.
- oreduar
  Microsoft Employee
  8 years ago
  hi viniciusmariano,
  
  i am still waiting for some more details,
  can you contact the mobile team support and share some more details and prints screens ?
  
  (this is what we see
  )
  thanks,
  Ori
  - Anonymous
    Not applicable
    8 years ago
    Hey,
    
    I've also sent to mobile them just after your first reply, but also will upload here.
    App Version 111976
    Tested on both 7.0 & 8.0 Android version
    
    Here are the screenshots also
    
    Mobile
    
    Desktop
    
    Thanks,
    Dragan
- mshenhav
  Power BI Team
  8 years ago
  Hey,
  
  Can you please send a detailed email with the issue you're facing to [email protected].
  We will need: App Version, OS Version, Type of map tile you're using and screenshots from the app.
  
  Thanks Maya
viniciusmariano
Frequent Visitor
8 years ago
Hello,

I sent an e-mail to support, but im replicating here.

Since last mobile update, map visuals dont show information and remains blank either in portrait or landscape mode.
Android version 6.0.1
PBI Mobile version 111976
Language PT-BR

Screenshots

Mobile:

Desktop:

Thanks.
viniciusmariano
Frequent Visitor
8 years ago
Everything working perfectly.

Thank you all.
mshenhav
Power BI Team
4 years ago
Hey ifat_c ,

There is an open issue with custom vizuals, a fix is on its way. Will arrive all regoins by tomorrow EoD.
Can you please check if the map visual is indeed custom visual?

Thanks, Maya
- ifat_c
  Helper I
  4 years ago
  It's not a custom visual. it's the Azure map
  - mshenhav
    Power BI Team
    4 years ago
    thanks ifat_c , Azure map falls under cutom viz 🙂
    You should get the fix by tomorrow.
    
    Maya
mshenhav
Power BI Team
4 years ago
Hey ifat_c ,

We are unable to repro the issue.
Can you please
1) send us a screencapture from both ISO android apps with the problem, and if possible the PBIX file to Power BI Mobile Support <[email protected]>
2) try sign out and sign it or uninstall / install (it deletes the cache).

Thanks Maya