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frank_kor's avatar
frank_kor
Frequent Visitor
7 years ago
Solved

Doesn't show Visio visual on Android

Hi all,

I have an issue with visio visual, it works fine on Desktop, Service but when opened in Mobile version visio custom visual is not displaying. only shows 'SharePoint Online... login'

This happens only on Android phone that I have. The phone I have is "Samsung note 8"

Thanks,

Need Help
  • mshenhav's avatar
    mshenhav
    7 years ago

    Hello frank_kor,

     

    Thanks for your report. It seems that new chrome update for Android has impacted that functionality.

    We are currently working on a fix. 

     

    Thanks, 

    Maya

  • mshenhav's avatar
    mshenhav
    7 years ago

    Hey frank_kor,

     

    The fix will be available on Dec-23. 

    Thank you for reporting this issue.

     

    Maya

6 Replies

    • frank_kor's avatar
      frank_kor
      Frequent Visitor
      7 years ago

      Hello, Xiaoxin Sheng,

      Thanks a lot.

      Android ver. is 8.0.0 and Samsung Experience ver. is 9.0.

      I had seen the Visio visual on mobil appx. a month ago, but I don't see recently.

      I've updated Power-bi every month.

       

      Service pic.Mobile App. pic.

      Best regards,

      frank_kor

  • mshenhav's avatar
    mshenhav
    Icon for Power BI Team rankPower BI Team
    7 years ago

    Hello frank_kor,

     

    Thanks for your report. It seems that new chrome update for Android has impacted that functionality.

    We are currently working on a fix. 

     

    Thanks, 

    Maya

    • frank_kor's avatar
      frank_kor
      Frequent Visitor
      7 years ago

      Hello Maya,

       

      I couldn't see visio visual on my cell yet.

      I'm still waiting your reply.

      Please, let me know the reason why I could not see that visual.

       

      Thanks,

      frank_kor

      • mshenhav's avatar
        mshenhav
        Icon for Power BI Team rankPower BI Team
        7 years ago

        Hey frank_kor,

         

        The fix will be available on Dec-23. 

        Thank you for reporting this issue.

         

        Maya