Custom visuals no longer working with iOS

[gregclewis]

Custom visuals in iOS report views are not populating correctly, (no errors, just blanks). The same report visuals work correctly when using the web service. Anyone else experiencing this issue?

[mshenhav · Accepted solution]

Hey @wadda7 , @gregclewis 

We are publishing a fix to the custom visual issue. 

It should be available by 11/24 end of day (PST). 

There is no need to upgrade the mobile app, but it might be required to refresh the report (report header--> "..."--> refresh).

Thanks, 

Maya

[wadda7]

I hope it will be fixed soon

[mshenhav]

Hey @wadda7 ,

We are still working on it. 

As an immidiate mitigation, can you please guide your users to refresh the view (report header--> "..." --> refresh)?

If this does not work, then sign out and sign in can also help.

Thanks, Maya

[mshenhav]

Hey @wadda7 and @gregclewis 

Thank you for reporting it. We are looking into it.

Thanks, Maya

[wadda7]

Hello mshenhav 

any updates about this issue I have more than 30 users using power bi mobile app and they are waiting

[wadda7]

same issue with me 

chicletslicer visual shows as blank in IOS and android too but work fine in web