Email Subscription: Something went wrong - unable to load the model

Hi everyone

We have some problems with the Email Subscription. The email doesn't contain a screenshot of the report but instead, it contains the following error "Something went wrong - Unable to load the model"

Read more about the problem here: https://community.powerbi.com/t5/Service/Email-subscription-something-went-wrong-unable-to-load-the-model/m-p/1235605#M103040

Hope we find a solution this.

v-yuta-msft
Community Support
6 years ago
Anonymous ,

I would suggest you create a support ticket here for further analysis.

Regards,

Jimmy Tao
Anonymous
Not applicable
6 years ago
I think this happens when the report is too large to render quickly. This typically happens for me, but then if the PBI server is running particularly fast one day, the image will appear. Then it throws the error again for a few weeks.
Anonymous
Not applicable
6 years ago
Anonymous exactly. Sometimes it works and sometimes it doesn't. But it hasn't worked in almost 2 weeks now and it's primarily the "small" reports that work 🙂