activator test message not available and not sending alerts

[michieldhont]

I have a power bi report that i want to generate an alert with when a value is greater than a value. 

I set up an alert and it is running but the send test message buton is grey and shows a red blocked symbol when i hover over it.

The rule is running but i am not receiving alerts when a value is entered that matches the criteria.

Any help on how to get it working is apreciated.

See the image below for my configuration

[Anonymous · Accepted solution]

Hi @michieldhont 

According to replies in this thread(Data Activator Power BI Report Alert Refresh Rate - Microsoft Fabric Community), Data Activator checks Power BI data hourly at present. The product team are looking to allow more frequent updates in a future release. So the data change doesn't trigger the alerts immediately.  

In addition, you don't mention which mode the semantic model is. From another thread (Data Activator Not Activating - Microsoft Fabric Community), at present there is a known issue with Direct Lake datasets, which is that you must refresh the dataset manually in order for Data Activator to notice changes in the data. This is a bug and engineers are working on a fix. In the meantime, if you refresh the dataset manually then you should see the values change in your Data Activator item.

What's more, throttling occurs when a customer consumes more capacity resources than purchased. This will affect Activator operations too. This will usually inform the user through a banner or emails. If you don't receive any notification about this, it maybe not the cause. Activator throttling - Microsoft Fabric | Microsoft Learn

Best Regards,
Jing
Community Support Team

[michieldhont]

when I recreating the alert it started sending after an hour.
thanks for the thorough awnser.

[frithjof_v]

Are you using Direct Lake or Import mode?

Have you still not got an alert?

Have you tried refreshing the semantic model?

In my experience when I tried it some weeks ago, it only sends an alert every hour, and only if I refresh the semantic model.