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Huntly
New Member

Problem Sharing Power BI Report to One External Client - We are on Fabric Capacity Plan F64

We are sharing a Power BI report with a number of clients.  We have run into probelms with one particular client who can't access the report.

 

We are on Fabric Capacity Plan F64 SKU, based in Europe.  We share the Power BI report to the email address of the external users (see https://learn.microsoft.com/en-us/power-bi/collaborate-share/service-share-dashboards).  It's pretty straoightforward and was the reason we moved to the Fabric Capacity Plan F64 so we can do this easily.

 

For most of our clients, they are on E5 M365 licensing which comes with a Microsoft Fabric (free) license.  This includes the client who is having the problem.  Under normal circumstances, when they click on the report link, they sign into their own tenant and then get redirected to the report in Power BI. 

 

For some reason, this one client can't get access to the report.

 

Anyone any ideas why this is happening?  We've asked the client for some feedback but we haven't got anything back yet.

1 ACCEPTED SOLUTION

Thanks again for the helpful replies.

 

Our client has responded with some information:

At this stage, this is pointing to our organisation's tenant flagging thier domain as "risky users".

 

We are waiting for our central IT group to confirm.

 

View solution in original post

8 REPLIES 8
v-ssriganesh
Community Support
Community Support

Hi @Huntly,
I wanted to check if you had the opportunity to review the information provided. Please feel free to contact us if you have any further questions. If my response has addressed your query, please accept it as a solution and give a 'Kudos' so other members can easily find it.
Thank you.

 

v-ssriganesh
Community Support
Community Support

Hi @Huntly,

May I ask if you have resolved this issue? If so, please mark it as the solution. This will be helpful for other community members who have similar problems to solve it faster.

Thank you.

Huntly
New Member

Thanks to everyone for their helpful replies.

 

The client eventually came back to use to let us know the error message they were getting.

 

"Your account is blocked. - We've detected suspicious activity on your account.  Sorry the organization you are trying to access restricts at-risk users.  Please contact your <client's orgiansation name> admin."

 

Not sure from this as to whether it is their org or our org that is doing the blocking.  We've asked the client to check the following:

 

We are also doing the same within our organisation.  Hopefully this will point to where the client's users are getting blocked.

 

As a general comment Microsoft documentation that people have pointed us to - it's partially out of date.

 

With the introduction of Fabric and the F64 SKU capacity plan, you don't have to go down the full B2B sharing route.  All you have to do is the ad-hoc sharing route as described in https://learn.microsoft.com/en-us/power-bi/enterprise/service-admin-azure-ad-b2b

 

Essentially, you are treating externals like they are an internal user and Fabric takes care of the rest.

 

Thanks again to veryone who replied.  I'll update the post once we find out where the blocking was coming from.

 

 

Thanks again for the helpful replies.

 

Our client has responded with some information:

At this stage, this is pointing to our organisation's tenant flagging thier domain as "risky users".

 

We are waiting for our central IT group to confirm.

 

Hello @Huntly,

Could you please confirm if your query have been resolved? If they have, kindly mark the helpful response and accept it as the solution. This will assist other community members in resolving similar issues more efficiently.

Thank you.

v-ssriganesh
Community Support
Community Support

Hello @Huntly,
Thank you for reaching out to the Microsoft Fabric Forum Community and thanks to @burakkaragoz & @suparnababu8 for their excellent troubleshooting suggestions. Since your external client with an M365 E5 (Fabric Free) license can’t access the shared Power BI report on your Fabric Capacity Plan F64 in Europe, here are some additional checks to complement the earlier advice:

  • The client’s Fabric Free license (included with M365 E5) should suffice, but a conflicting trial license (e.g., Power BI Premium Per User) might cause issues. Ask the client’s admin to check their Microsoft 365 admin center > Users > Active users for any active trial licenses and remove them to revert to the Fabric Free license.
  • The client might be using an incorrect Microsoft account or facing browser-related issues. have the client try signing in with their M365 E5 email in an incognito browser window to avoid cached credentials. Ensure they’re prompted to authenticate via your tenant after clicking the report link.
  • Specific error codes or messages can pinpoint the issue (e.g: “Access denied,” “Invalid cluster URI,” or license prompts). Request the client to share any error messages or screenshots they see when attempting to access the report.


If this information is helpful, please “Accept as solution” and give a "kudos" to assist other community members in resolving similar issues more efficiently.
Thank you.

burakkaragoz
Community Champion
Community Champion

Hi @Huntly ,

 

If you're on Fabric Capacity Plan F64 and the external user still can't access the report even after assigning it to their email, there are a few things worth double-checking:

  1. Guest Access Setup
    Make sure the external user is actually added as a Guest in your Azure AD tenant. You can do this via the Microsoft Entra admin center (formerly Azure AD). If they’re not added, they won’t be able to authenticate into Fabric at all.

  2. Microsoft 365 External Sharing Settings
    Go to the Microsoft 365 admin center and check:

    • External sharing is enabled for SharePoint and OneDrive (Fabric uses these under the hood)
    • Under Org settings > Security & privacy > Sharing, ensure guests can access content
  3. Power BI Tenant Settings
    In the Power BI admin portal, under Tenant settings, confirm that:

    • “Share content with external users” is enabled
    • “Allow external guest users to edit and manage content in the organization” is turned on if needed
  4. Workspace Access
    The report must be in a workspace where the external user has at least Viewer role. Just sharing the report link won’t work unless they have access to the workspace.

  5. Region Mismatch
    Since you're in Europe, make sure the external user’s tenant isn’t restricted by region-based policies or compliance settings.

If all of the above checks out and it’s still not working, try having the external user log in directly at https://app.fabric.microsoft.com and see if they can access the workspace/report from there.

If my response resolved your query, kindly mark it as the Accepted Solution to assist others. Additionally, I would be grateful for a 'Kudos' if you found my response helpful.

suparnababu8
Super User
Super User

Hi @Huntly 

 

I'm suspecting this issue due follwed reasons. If you haven;t try before pls check once.

 

If still issue is there you can raise Microsoft Support ticket. 

 

Thank you!

 

Did I answer your question? Mark my post as a solution!

Proud to be a Super User!

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