Fabric capacity metrics : an exception occurred due to an on premise service issue

[Santoshk11]

Hello Team, 

I have installed Fabric capacity metrics and connected my capacity with it.

I am recieving below error message whenever i am trying to access the reoport.

#This is first time i have installed this app, I am not sure if i am missing some important step.

Could someone help me to get rid of this and access the Fabric capacity metric. ?

Regards#

Error: an exception occurred due to an on premise service issue

[KevinChant · Accepted solution]

Did you authenticate properly after you installed the app as per the below instructions?

https://learn.microsoft.com/en-us/fabric/enterprise/metrics-app-install?tabs=1st 

[Santoshk11]

Thank you @Kevin. It worked for me.

I before used capacity name, actually it should have been capacity id during first time login as shown below.

You can find the capacity ID in the URL of the capacity management page. In Microsoft Fabric, go to Settings > Governance and insights > Admin portal > Capacity settings, then select a capacity. The capacity ID is shown in the URL after /capacities/. For example, 00001111-aaaa-2222-bbbb-3333cccc4444 is the capacity ID in this URL: https://app.powerbi.com/admin-portal/capacities/00001111-aaaa-2222-bbbb-3333cccc4444.
After installation, the app will let you see all the capacities you can access.

regards