Fabric Capacity Metrics App: An exception occurred due to an on premise service issue

[frithjof_v]

Getting the following error on all the visuals in the Fabric Capacity Metrics App: "An exception occurred due to an on premise service issue"

Click see details: "Couldn't retrieve the data for this visual. Please try again later. (...)"

Anyone knows what would be a typical reason for this error?

I've connected with the data source credentials and successfully refreshed the metrics app semantic model.

Refresh history is successful:

[JonBryce]

I had this issue - two problems behind the scenes.

1) I wasn't a Fabric Capacity Administrator (that's different to being a Fabric Admin)

2) I didn't have access to the workspace where the Fabric Capacity Metrics App was writing it's stuff. 

Once those were sorted, I was ok.  Hope this helps. 

[Anonymous]

Hi @frithjof_v ,

Is my follow-up just to ask if the problem has been solved?

If so, can you accept the correct answer as a solution or share your solution to help other members find it faster?

Thank you very much for your cooperation!

Best Regards,
Yang
Community Support Team

If there is any post helps, then please consider Accept it as the solution  to help the other members find it more quickly.
If I misunderstand your needs or you still have problems on it, please feel free to let us know. Thanks a lot!

[Anonymous]

Hi @frithjof_v ,

Is my follow-up just to ask if the problem has been solved?

If so, can you accept the correct answer as a solution or share your solution to help other members find it faster?

Thank you very much for your cooperation!

Best Regards,
Yang
Community Support Team

If there is any post helps, then please consider Accept it as the solution  to help the other members find it more quickly.
If I misunderstand your needs or you still have problems on it, please feel free to let us know. Thanks a lot!

[Anonymous · Accepted solution]

Hi @frithjof_v ,

Thanks for the reply from lbendlin .

Here are a few of my suggestions:

• Check to see if your organization's Fabric Compute Capacity Limit has reached its maximum.
• You can find the capacity ID in the URL of the capacity management page. In Microsoft Fabric, go to Settings > Governance and insights > Admin portal > Capacity settings, then select a capacity. The capacity ID is shown in the URL after /capacities/. For example, 9B77CC50-E537-40E4-99B9-2B356347E584 is the capacity ID in this URL: https://app.powerbi.com/admin-portal/capacities/9B77CC50-E537-40E4-99B9-2B356347E584.
• Reinstall the latest version of the application after deleting the old one.

If you have any other questions please feel free to contact me.

Best Regards,
Yang
Community Support Team

If there is any post helps, then please consider Accept it as the solution  to help the other members find it more quickly.
If I misunderstand your needs or you still have problems on it, please feel free to let us know. Thanks a lot!

[goflse]

How can I see if we have reached maximum if the capacity report doesn't work? Am I missing some knowledge from your solution?I'm having the exact same issue and I updated the app to today's version.

[lbendlin]

Raise Tickets. Raise them often. That is the only way to get traction.

[lbendlin]

Somehow you lost access to the Kusto database.  Since you have a Pro license you should open a Pro ticket at https://admin.powerplatform.microsoft.com/newsupportticket/powerbi