embedded - external client does not see report

[tnero]

Probelm scenerio:

1. Client logs into legacy portal user his/her credentials
2. He/she clicks on Reports menu item
3. The request redirects the user to our new reporting portal that has an iframe with PowerBI workspace embedded
4. Reporting portal displays correctly but the PowerBI workspace displays error messsage "This content is not available"

Testing this internally we see the report, client does not.  Is this a licensing issue? Has anybody seen this behaviour?

[dkay84_PowerBI]

It shouldn't be a licensing issue.  For example, PBI embedded visuals are used by many journalists to create interactive visuals in articles, and readers don't need any kind of license to see/interact with them.  

Sorry I can't be more help but at least you can cross that off your list of possible issues

[Eric_Zhang]

@tnero

How did you embeded the report?
Once you tried login with his/her credentials or any external credential, what did you see? If you could see the same error, use a fiddler or Chrome->F12->network, can you get any detail info?
 

[tnero]

I used the EmbedSample project from the PowerBI site.

We were not able to reproduce the same error, even when using her own credentials and using an IP outside our domain:.
Here is what we get (below).  She gets the site layout content but the PowerBI iFrame shows “This content is not available”

[Eric_Zhang]

@tnero

Try to ask the customer use another brower then.
By the way, the picture uploaded is in low definition, I can't see anything specific. I actually asked to capture the network traffic when load that page, bad request would be in red.
 

[tnero]

We are in process of getting  the client to run the test with us so that we can capture events in their environment. I will post the results once we are done with the tests.