Real Time Dashboard Updates Frozen

[wredifer]

We have a real time dashboard which measures performance throughout the day.  Items such as sales, hours ect.

This works well most of the time, with the exception that it freezes up about twice a week.  These freezes can last most of the day and generally goes back to normal the next morning.  From appearances, all data is still accepted and the model looks good the next day, but I do recieve complaints about the freezups.

Sometimes "Refresh dashboard tiles" works, but most of the time it does not.  Issue is replicatable accross multiple platforms and many accounts.

https://api.powerbi.com/beta/xxxx - first few sections of the push api

It's a streaming type dataset, using the Power BI API.  I created the dash based off of one of the recently posted tutorials from the PBI blog.

Anyone have some troubleshooting ideas?

[Eric_Zhang · Accepted solution]

@wredifer

Regarding this question, you'd better ask support from Microsoft, they can check the backend log to find out what is going on. You can also report this issue.