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bsjut
Advocate II
Advocate II

REST API errors and data model now inaccessible

We started seeing REST API Errors earlier today that look like this: 

 

uuid":"3ca60952-80d9-3c72-1a5f-b567b0b35196","status":500,"headers":{"Cache-Control":"no-store, must-revalidate, no-cache","Connection":"close","Content-Type":"application/json; charset=utf-8","Date":"Wed, 13 Jul 2016 09:17:39 GMT","RequestId":"de776c99-ee02-4259-9fef-51a64da8cffa","Server":"Microsoft-HTTPAPI/2.0,Microsoft-HTTPAPI/2.0 Microsoft-HTTPAPI/2.0","Strict-Transport-Security":"max-age=31536000; includeSubDomains","X-Content-Type-Options":"nosniff","X-Frame-Options":"deny"},"text":"{\"error\":{\"code\":\"GeneralException\",\"message\":\"Acquiring exclusive access to dataset 213d2dfb-1ed9-420a-96e5-a9a6ea1239d8 timed out. Please try again later. \"}}","data":{"error":{"code":"GeneralException","message":"Acquiring exclusive access to dataset 213d2dfb-1ed9-420a-96e5-a9a6ea1239d8 timed out. Please try again later. "}},"buffer":[123,34,101,114,114,111,114,34,58,123,34,99,111,100,101,34,58,34,71,101,110,101,114,97,108,69,120,99,101,112,116,105,111,110,34,44,34,109...

 

When we attempt to access the data set in the frontend, we get the error message that the "data model can't be retrieved". 

 

Clicking on any visual generates the error card with the message. "Couldn't load the schema for the database model"

 

The only data source for the dataset is the PowerBI REST API. 

 

We have basically no clue how to fix this? Can a dataset be rolled back to a previous state? What's the typical solution here? 

 

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