PowerBI Embedded - Conceptual Schema intermittent network response

[JohnAPD]

We are using PowerBI Embedded and sometimes the report fails to load due to the requests

"conceptualschema?userPrefferedLocale=en" and "modelsAndExploration?preferReadOnlySession..."

failing to get a response and are stuck in a "pending" status:

Can anyone suggest what the cause might be or how we can debug it?

[Anonymous]

Hi @JohnAPD ,

Thanks for reaching out to us with your problem. Base on your description, it seems that sometimes the report failed to load when use Power BI Embedded. In order to get a better understanding on your problem and make further troubleshooting? 

• Which embed mehtod you are using?

Embed a report in a secure portal or website - Power BI | Microsoft Learn

Power BI embedded analytics overview - Power BI | Microsoft Learn

• The original Power BI report can load successfully?
• The issue could be related to network status or server workload, could you please check if the issue appears regularly or at specific time periods?
• Please try to delete the caches of browser,  and switch to another browser or opening a new incognito window to view the report. 
• Later you can use tools like Fiddler Trace and the browser’s developer console (F12) for debugging. Fiddler Trace monitors HTTP traffic and might show errors and other related information. The developer console allows you to look at network traffic and see other valuable information.

Best Regards