Forum Discussion

tvalente's avatar
tvalente
Helper I
3 years ago

Accessing Auto Attendant & Call Queue Data Progamatically

Hi All,   The area I work in, is interested in analysing Auto Attendant and Call Queue data. As below I was able to follow the instructions and use the template Power BI report to access the data. ...
Need Help
Anonymous's avatar
Anonymous
Not applicable
3 years ago

HI tvalente,

#1, this is a known limitation of this template usage, these limitations are enabled on the datasource side so you can't do custom with them at the power bi side.

Auto Attendant & Call Queue Historical Report - Microsoft Teams | Microsoft Docs

#2, this should be a power bi template report so I think you need to publish it to power bi service side instead of power bi report server.

Deep Dive into Query Parameters and Power BI Templates | Microsoft Power BI Blog | Microsoft Power BI

Regards,

Xiaoxin Sheng

tvalente's avatar
tvalente
Helper I
3 years ago

Thanks we don't use Power BI service but report server currently.

 

Is there another way to access the raw data and insert into a database. This way we can analyse historical as well. This 28 day period is a big limitation. Most businesses want to analyse trends over years not 28 days.

  • Anonymous's avatar
    Anonymous
    Not applicable
    3 years ago

    Hi tvalente,

    In fact, these date range limitations are defined by the service itself. If they did not provide a corresponding interface, you can't do customized with getting records date ranges. Perhaps you can try to directly get data from the underlying data source instead of the shared API.

    Regards,

    Xiaoxin Sheng