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Reply
linxiaoxia
New Member

power bi desktop can not start

Feedback Type:
Frown (Error)

Error Message:
WebView2 Process Failed: DataExploreView, Source:https://ms-pbi.pbi.microsoft.com/pbi/Web/Views/HtmlControls/DataExploreView/DataExplore.htm ExitCode:-1073740760 Reason:Unexpected ProcessFailedKind:RenderProcessExited ProcessDescription:

Stack Trace:
Microsoft.PowerBI.Client.Windows.WebView2.WebView2ProcessCrashException
在 Microsoft.PowerBI.Client.Windows.WebView2.WebView2BrowserWrapper.OnWebViewProcessFailed(Object sender, CoreWebView2ProcessFailedEventArgs args)

Stack Trace Message:
WebView2 Process Failed: DataExploreView, Source:https://ms-pbi.pbi.microsoft.com/pbi/Web/Views/HtmlControls/DataExploreView/DataExplore.htm ExitCode:-1073740760 Reason:Unexpected ProcessFailedKind:RenderProcessExited ProcessDescription:

Invocation Stack Trace:
在 Microsoft.Mashup.Host.Document.ExceptionExtensions.GetCurrentInvocationStackTrace()
在 Microsoft.Mashup.Client.UI.Shared.StackTraceInfo..ctor(String exceptionStackTrace, String invocationStackTrace, String exceptionMessage)
在 Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.GetStackTraceInfo(Exception e)
在 Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.ReportException(IWindowHandle activeWindow, IUIHost uiHost, FeedbackPackageInfo feedbackPackageInfo, Exception e, Boolean useGDICapture)
在 Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.<>c__DisplayClass15_0.<HandleException>b__0()
在 Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.HandleException(Exception e)
在 Microsoft.PowerBI.Client.Windows.Utilities.UIBlockingAwareExceptionHandler.HandleException(Exception e)
在 Microsoft.PowerBI.Client.Windows.MainWindow.Microsoft.PowerBI.Client.Windows.ICefBrowserHost.OnFatalError(Exception e, String knownErrorMessage, String knownErrorDetailsUrl)
在 Microsoft.PowerBI.Client.Windows.WebView2.WebView2BrowserWrapper.OnWebViewProcessFailed(Object sender, CoreWebView2ProcessFailedEventArgs args)
在 System.EventHandler`1.Invoke(Object sender, TEventArgs e)
在 System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
在 System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
在 System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
在 System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
在 System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
在 System.Windows.Forms.Form.ShowDialog(IWin32Window owner)
在 Microsoft.Mashup.Client.UI.Windows.DialogWindowBase.ShowModal(IWindowHandle windowHandle)
在 Microsoft.Mashup.Client.UI.Shared.WebDialogs.WebDialog.<>n__0(IWindowHandle owner)
在 Microsoft.Mashup.Client.UI.Shared.WindowManager.ShowModal[T](T dialog, Func`1 showModalFunction)
在 Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.ReportException(IWindowHandle activeWindow, IUIHost uiHost, FeedbackPackageInfo feedbackPackageInfo, Exception e, Boolean useGDICapture)
在 Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.<>c__DisplayClass15_0.<HandleException>b__0()
在 Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.HandleException(Exception e)
在 Microsoft.PowerBI.Client.Windows.Utilities.UIBlockingAwareExceptionHandler.HandleException(Exception e)
在 Microsoft.PowerBI.Client.Windows.MainWindow.Microsoft.PowerBI.Client.Windows.ICefBrowserHost.OnFatalError(Exception e, String knownErrorMessage, String knownErrorDetailsUrl)
在 Microsoft.PowerBI.Client.Windows.MainForm.SetCefHost(ICefBrowserHost cefHost)
在 Microsoft.PowerBI.Client.Windows.MainWindow..ctor(IPowerBIWindowServiceFactory windowServiceFactory, IEventAggregationService eventAggregationService, IFileOperationUIHandler fileOperationUIHandler, IFileManager fileManager, IFileMenuServicesProvider fileMenuServiceProvider, IQueryServicesProvider queryServicesProvider, IClientServicesProvider clientServicesProvider, IModelAuthoringRoutingService modelAuthoringRoutingService, IUIBlockingService uiBlockingService, IViewSelectionService viewSelectionService, IUpdateNotificationManager updateNotificationManager, IPowerBIStringProvider stringProvider, IPowerBITelemetryService telemetryService, ITypeNameProvider typeNameProvider, IUIHost uiHost, MainWindowParameters initializationParameters, FormulaHistoryManager formulaHistoryManager, IReportManager reportManager, IPowerBIServiceClient powerBIServiceClient, IAuthenticationManager authenticationManager, IAuthenticationUIHandler authenticationUIHandler, ICloudConfigurationManager cloudManager, ApplicationTracingHost applicationTracingHost, IFileHistoryManager fileHistoryManager, IBrowserFactory browserFactory, IPowerBISettings powerBISettings, IPowerBIConstants powerBIConstants, IAnalysisServicesLoadContextFactory analysisServicesLoadContextFactory, IApplicationCommands applicationCommands, IUISettings uiSettings, IFeatureSwitchManager featureSwitchManager, IFileDialogManager fileDialogManager, MainForm mainForm, ISystemEnvironment systemEnvironment)
在 Microsoft.PowerBI.Client.Program.<>c__DisplayClass4_1.<Main>b__2()
在 Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass3_0.<HandleExceptionsWithNestedTasks>b__0()
在 Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
在 Microsoft.PowerBI.Client.Program.Main(String[] args)


Browser Name:
DataExploreView

Browser Source:
https://ms-pbi.pbi.microsoft.com/pbi/Web/Views/HtmlControls/DataExploreView/DataExplore.htm

Browser ExitCode:
-1073740760

Browser Crash Reason:
Unexpected

Browser Crash Kind:
RenderProcessExited

Browser Process Description:


PowerBINonFatalError:
{"AppName":"PBIDesktop","AppVersion":"2.100.785.0","ModuleName":"Microsoft.PowerBI.Client.Windows.dll","Component":"Microsoft.PowerBI.Client.Windows.WebView2.WebView2BrowserWrapper","Error":"Microsoft.PowerBI.Client.Windows.WebView2.WebView2ProcessCrashException - WebView2 Process Failed: DataExploreView, Source:https://ms-pbi.pbi.microsoft.com/pbi/Web/Views/HtmlControls/DataExploreView/DataExplore.htm ExitCode:-1073740760 Reason:Unexpected ProcessFailedKind:RenderProcessExited ProcessDescription:","MethodDef":"OnWebViewProcessFailed","ErrorOffset":"125"}

Snapshot Trace Logs:
C:\Users\yzhang130\Microsoft\Power BI Desktop Store App\FrownSnapShotb1d05687-5f8d-4fc4-8667-6f53653ba67c.zip

Model Default Mode:
Empty

Model Version:
PowerBI_V1

Performance Trace Logs:
C:\Users\yzhang130\Microsoft\Power BI Desktop Store App\PerformanceTraces.zip

Enabled Preview Features:
PBI_enableWebView2
PBI_sparklines

Disabled Preview Features:
PBI_shapeMapVisualEnabled
PBI_SpanishLinguisticsEnabled
PBI_qnaLiveConnect
PBI_azureMapVisual
PBI_dataPointLassoSelect
PBI_compositeModelsOverAS
PBI_dynamicParameters
PBI_enhancedTooltips
PQ_WebView2Connector
PBI_useModernFormatPane
PBI_scorecardVisual

Disabled DirectQuery Options:
TreatHanaAsRelationalSource

Cloud:
GlobalCloud

PowerBINonFatalError_ErrorDescription:
WebView2 Process Failed: DataExploreView, Source:https://ms-pbi.pbi.microsoft.com/pbi/Web/Views/HtmlControls/DataExploreView/DataExplore.htm ExitCode:-1073740760 Reason:Unexpected ProcessFailedKind:RenderProcessExited ProcessDescription:

PowerBIUserFeedbackServices_IsReported:
True

Formulas:


section Section1;

1 ACCEPTED SOLUTION
v-jingzhang
Community Support
Community Support

Hi @linxiaoxia 

 

This issue is along with the preview feature PBI_enableWebView2 (Power BI Desktop infrastructure update), you can try installing an older version from (Previous monthly versions of Power BI Desktop), then launch Power BI Desktop and disable the preview feature through File > Options and settings > Options > Preview features > Power BI Desktop infrastructure update. This would stop using WebView2.

vjingzhang_0-1640829100558.jpeg

 

Or if you cannot start the desktop to get to the Preview feature switches, you can set the following Environment variable to disable WebView2: 
Environment Variable : "PBI_enableWebView2Preview"
Value: "0"

 

Best Regards,
Community Support Team _ Jing
If this post helps, please Accept it as Solution to help other members find it.

View solution in original post

3 REPLIES 3
v-jingzhang
Community Support
Community Support

Hi @linxiaoxia 

 

This issue is along with the preview feature PBI_enableWebView2 (Power BI Desktop infrastructure update), you can try installing an older version from (Previous monthly versions of Power BI Desktop), then launch Power BI Desktop and disable the preview feature through File > Options and settings > Options > Preview features > Power BI Desktop infrastructure update. This would stop using WebView2.

vjingzhang_0-1640829100558.jpeg

 

Or if you cannot start the desktop to get to the Preview feature switches, you can set the following Environment variable to disable WebView2: 
Environment Variable : "PBI_enableWebView2Preview"
Value: "0"

 

Best Regards,
Community Support Team _ Jing
If this post helps, please Accept it as Solution to help other members find it.

Thanks.

amitchandak
Super User
Super User

@linxiaoxia , Install the latest version of .net. Clean windows temp folder and install again.

 

check if anyone else reported the issue at  - https://community.powerbi.com/t5/Issues/idb-p/Issues

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