error while installing the gateway.

[walnei]

I am trying to install the gateway on my computer (windows 7/64 bit). I'm a Computer Administrator.
I'm getting the following error (print)
And the log below. Could you help me with what this error is about.

Thank you.

\
Property(S): RegisterPerfCounterData = **********
Property(S): RollbackRegisterPerfCounterData = **********
Property(S): ExecServiceConfig = SchedServiceConfig€PBIEgwService€1€restart€none€none€0€0€€
Property(S): RollbackServiceConfig = SchedServiceConfig
Property(S): ProgramFiles64Folder = C:\Program Files\
Property(S): SourceDir = C:\ProgramData\Package Cache\{6B16EC97-D43E-4987-AD01-FC7B964DE8D2}v14.16.6480.1\
Property(S): dir4DC39E28E88A7F1F26918FEF6A2132A1 = C:\Program Files\On-premises data gateway\Resources\
Property(S): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\
Property(S): VersionNT = 601
Property(S): ALLUSERS = 1
Property(S): Manufacturer = Microsoft Corporation
Property(S): ProductCode = {6B16EC97-D43E-4987-AD01-FC7B964DE8D2}
Property(S): ProductLanguage = 1033
Property(S): ProductName = EgwComponents
Property(S): ProductVersion = 14.16.6480.1
Property(S): SecureCustomProperties = WIX_DOWNGRADE_DETECTED;WIX_UPGRADE_DETECTED
Property(S): MsiHiddenProperties = RegisterPerfCounterData;RollbackRegisterPerfCounterData;RollbackUnregisterPerfCounterData;UnregisterPerfCounterData
Property(S): MsiLogFileLocation = C:\Users\LUIZ~1.WAL\AppData\Local\Temp\On-premises_data_gateway_20171023083447_000_EgwComponents.msi.log
Property(S): PackageCode = {E9DC757D-C7AB-4D9C-826B-F889D58C81DA}
Property(S): ProductState = -1
Property(S): PackagecodeChanging = 1
Property(S): ARPSYSTEMCOMPONENT = 1
Property(S): MSIFASTINSTALL = 7
Property(S): PBISERVICEENV = prod
Property(S): REBOOT = ReallySuppress
Property(S): CURRENTDIRECTORY = C:\Users\rafael.bretas\Downloads
Property(S): CLIENTUILEVEL = 3
Property(S): MSICLIENTUSESEXTERNALUI = 1
Property(S): CLIENTPROCESSID = 17444
Property(S): VersionDatabase = 200
Property(S): VersionMsi = 5.00
Property(S): VersionNT64 = 601
Property(S): WindowsBuild = 7601
Property(S): ServicePackLevel = 1
Property(S): ServicePackLevelMinor = 0
Property(S): MsiNTProductType = 1
Property(S): WindowsFolder = C:\Windows\
Property(S): WindowsVolume = C:\
Property(S): System64Folder = C:\Windows\system32\
Property(S): SystemFolder = C:\Windows\SysWOW64\
Property(S): RemoteAdminTS = 1
Property(S): TempFolder = C:\Users\LUIZ~1.WAL\AppData\Local\Temp\
Property(S): ProgramFilesFolder = C:\Program Files (x86)\
Property(S): CommonFilesFolder = C:\Program Files (x86)\Common Files\
Property(S): CommonFiles64Folder = C:\Program Files\Common Files\
Property(S): AppDataFolder = C:\Users\rafael.bretas\AppData\Roaming\
Property(S): FavoritesFolder = C:\Users\rafael.bretas\Favorites\
Property(S): NetHoodFolder = C:\Users\rafael.bretas\AppData\Roaming\Microsoft\Windows\Network Shortcuts\
Property(S): PersonalFolder = C:\Users\rafael.bretas\Documents\
Property(S): PrintHoodFolder = C:\Users\rafael.bretas\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\
Property(S): RecentFolder = C:\Users\rafael.bretas\AppData\Roaming\Microsoft\Windows\Recent\
Property(S): SendToFolder = C:\Users\rafael.bretas\AppData\Roaming\Microsoft\Windows\SendTo\
Property(S): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\
Property(S): CommonAppDataFolder = C:\ProgramData\
Property(S): LocalAppDataFolder = C:\Users\rafael.bretas\AppData\Local\
Property(S): MyPicturesFolder = C:\Users\rafael.bretas\Pictures\
Property(S): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\
Property(S): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\
Property(S): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\
Property(S): DesktopFolder = C:\Users\Public\Desktop\
Property(S): FontsFolder = C:\Windows\Fonts\
Property(S): GPTSupport = 1
Property(S): OLEAdvtSupport = 1
Property(S): ShellAdvtSupport = 1
Property(S): MsiAMD64 = 6
Property(S): Msix64 = 6
Property(S): Intel = 6
Property(S): PhysicalMemory = 7985
Property(S): VirtualMemory = 6420
Property(S): AdminUser = 1
Property(S): MsiTrueAdminUser = 1
Property(S): LogonUser = rafael.bretas
Property(S): UserSID = S-1-5-21-3969702607-433743073-1172061482-281312
Property(S): UserLanguageID = 1046
Property(S): ComputerName = CSC010154
Property(S): SystemLanguageID = 1046
Property(S): ScreenX = 1024
Property(S): ScreenY = 768
Property(S): CaptionHeight = 22
Property(S): BorderTop = 1
Property(S): BorderSide = 1
Property(S): TextHeight = 16
Property(S): TextInternalLeading = 3
Property(S): ColorBits = 32
Property(S): TTCSupport = 1
Property(S): Time = 08:42:27
Property(S): Date = 23/10/2017
Property(S): MsiNetAssemblySupport = 4.6.1055.0
Property(S): MsiWin32AssemblySupport = 6.1.7601.17514
Property(S): RedirectedDllSupport = 2
Property(S): MsiRunningElevated = 1
Property(S): Privileged = 1
Property(S): USERNAME = Tecnet
Property(S): COMPANYNAME = Microsoft
Property(S): DATABASE = C:\Windows\Installer\f4633db.msi
Property(S): OriginalDatabase = C:\ProgramData\Package Cache\{6B16EC97-D43E-4987-AD01-FC7B964DE8D2}v14.16.6480.1\EgwComponents.msi
Property(S): UILevel = 2
Property(S): MsiUISourceResOnly = 1
Property(S): ACTION = INSTALL
Property(S): ROOTDRIVE = C:\
Property(S): CostingComplete = 1
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
Property(S): INSTALLLEVEL = 1
Property(S): SOURCEDIR = C:\ProgramData\Package Cache\{6B16EC97-D43E-4987-AD01-FC7B964DE8D2}v14.16.6480.1\
Property(S): SourcedirProduct = {6B16EC97-D43E-4987-AD01-FC7B964DE8D2}
Property(S): ProductToBeRegistered = 1
MSI (s) (10:44) [08:42:27:410]: Note: 1: 1708 
MSI (s) (10:44) [08:42:27:410]: Product: EgwComponents -- Installation failed.

MSI (s) (10:44) [08:42:27:410]: O Windows Installer instalou o produto. Nome do Produto: EgwComponents. Versão do Produto: 14.16.6480.1. Idioma do Produto: 1033. Fabricante: Microsoft Corporation. Status de erro ou êxito da instalação: 1603.

MSI (s) (10:44) [08:42:28:122]: Deferring clean up of packages/files, if any exist
MSI (s) (10:44) [08:42:28:122]: MainEngineThread is returning 1603
MSI (s) (10:A8) [08:42:28:265]: RESTART MANAGER: Session closed.
MSI (s) (10:A8) [08:42:28:265]: No System Restore sequence number for this installation.
=== Logging stopped: 23/10/2017  08:42:27 ===
MSI (s) (10:A8) [08:42:28:277]: User policy value 'DisableRollback' is 0
MSI (s) (10:A8) [08:42:28:277]: Machine policy value 'DisableRollback' is 0
MSI (s) (10:A8) [08:42:28:277]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (10:A8) [08:42:28:277]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (10:A8) [08:42:28:282]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (10:A8) [08:42:28:290]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (10:A8) [08:42:28:290]: Restoring environment variables
MSI (s) (10:A8) [08:42:28:555]: Destroying RemoteAPI object.
MSI (s) (10:6C) [08:42:28:555]: Custom Action Manager thread ending.
MSI (c) (24:E4) [08:42:28:558]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (24:E4) [08:42:28:558]: MainEngineThread is returning 1603
=== Verbose logging stopped: 23/10/2017  08:42:28 ===

[v-sihou-msft]

@walnei

MSI (s) (10:44) [08:42:27:410]: O Windows Installer instalou o produto. Nome do Produto: EgwComponents. Versão do Produto: 14.16.6480.1. Idioma do Produto: 1033. Fabricante: Microsoft Corporation. Status de erro ou êxito da instalação: 1603.

Please check the detail error message in event viewer for Event 1603. 

Regards,

[walnei]

I'll check the error and return