We were unable to connect because this credential type isn't supported for this resource

[dennisr]

I've set up a Trial of Dynamics CRM.  I've done it outside of my organization by setting up an new account: e.g.   myname.testorg.onmicrosoft.com

When I try to connect to Dynamics CRM in PowerBI Desktop, using 'Organizational account', I get error "We were unable to connect because this credential type isn't supported for this resource" (The error shows before I'm even prompted for userid/pwd).

I've also tried using both "Windows > Use alternate credentials", and "Basic" which gives me error "OData: The given URL neither points to an OData service or a feed".

On a completely different account that my client gave me to his CRM, I was able to use  'Organizational account', and it worked OK, it just does not seem to work with the trial account.

[v-qiuyu-msft]

Hi @dennisr,

Firstly, please check if the account myname.testorg.onmicrosoft.com has permission to access organization. Then when you connect to Dynamics CRM Online, make sure the URL typed is Organization Service URL like below:

https://<org>.crm[x].dynamics.com/XRMService/2011/OrganizationData.svc

In addition, the error "neither OData service or feed" can be caused by connecting with the wrong credentails - the feed will redirect you to a login page instead of connecting to the feed. You can delete the credential (

Power BI Desktop - choose File - Options and Settings - Data Source Settings - Select a data source and click Edit - Delete credentials) and connect again.

For more information, please refer to links below:

OData error with Dynamics CRM Online

Connecting Power BI Desktop to Dynamics CRM Online

If you have any question, please feel free to ask.

Best Regards,
Qiuyun Yu

[dennisr]

Please be more specific about how to "has permission to access organization".

I went here, and "Edit" my user:

https://portal.office.com/AdminPortal/Home?switchtomoderndefault=true#/homepage

Product licenses

Office 365 Enterprise E3

Microsoft Dynamics CRM Online Professional

Roles

Global administrator

Yes, I'm using correct Organization Service URL. 

Yes, I already know about "delete the credential".  I've had to do it several times.   (Which is another peeve of mine - you guys may think it a convenience to use an existing connection / data source when the name matches, but in practice it does not always work - e.g.the 'server' name does not indicate which database to use.  We need a way to have our own Name for data sources.)

RE: " caused by connecting with the wrong credentails"

As per above ... " using 'Organizational account', ... The error shows before I'm even prompted for userid/pwd ..."

[hvoncannon]

I was having the same issue you seem to be having. Check the Organization Service URL that you copied from your CRM Customizations Page, eg: 'https://<org>.crm.dynamic.com/XRMServices/2011/OrganizationData.svc'.

The link that was in my CRM left out the word 'Data' after Organization. I simply typed in 'Data' back in and it worked for me. Hope this helps. 

[Rajiv]

Thanks!

I had the same issue and it was fixed by adding Data in the link I got from the CRM instance. Perfect.