Solved: Using Windows' snap function to maximize extends b...

jnickell · ‎10-20-2021

Recently (I think it might be since October update but I'm not sure) if I attempt to drag PowerBI to top of the screen on an external monitor so that it'll maximize, it will actually extend the right side of the window beyond the visible monitor space. If I perform the same action on my laptop's primary monitor it fills the window correctly.

Below is what I see in the top right of my screen.

If I use the "Window Maximize" button on the application, it fills the screen correctly.

This is happening with multiple setups

Setup 1 is DVI Monitor connected via Display Port on laptop's dock, configured to be right of primary

Setup 2 is an HDMI monitor connected directly to laptop's HDMI port, configured to be left of primary

Is anyone else seeing this? I am using Version: 2.98.683.0 64-bit (October 2021) via the Windows Store.

v-janeyg-msft · ‎10-27-2021

Hi, @jnickell

We can only help till this on the forum. For your situation, I suggest you open a support ticket to further help.

Best Regards,

Community Support Team _ Janey

View solution in original post

jnickell · ‎10-25-2021

The Windows Store version is different, but it avoids the need of having to manage the updating process. I'd kind of like to continue using it. I was able to reproduce the error in at least one of the scenarios I described (Scenario 1) with the 'traditional' install.

v-janeyg-msft · ‎10-25-2021

Hi, @jnickell

I test it in my device. When I drag the one screen, whether it is maximized or not, it will become smaller, and then after dragging to another screen, it will be full screen when maximized. Everything is normal.

If you download the normal version and still have problems, it should be a problem with your computer configuration. How do you configure dual screens? Is the screen resolution the same?

Did I answer your question ? Please mark my reply as solution. Thank you very much.
If not, please feel free to ask me.

Best Regards,

Community Support Team _ Janey

jnickell · ‎10-26-2021

Both screens have the same resolution (1920 x 1080). The screen without the issue is at 125% scaling and the screen with the issue is at 100% scaling.

v-janeyg-msft · ‎10-26-2021

Hi, @jnickell

So your problem really has nothing to do with pbi version, try to keep the two screen zoom ratios the same.

Did I answer your question ? Please mark my reply as solution. Thank you very much.
If not, please feel free to ask me.

Best Regards,

Community Support Team _ Janey

jnickell · ‎10-27-2021

I think that's the wrong conclusion to draw when other programs (Edge, Chrome, etc) do not incorrectly misinterpret screen dimensions when using the snap functions. This is an issue related to PowerBI and how it's window is being rendered.