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Kishorb
Frequent Visitor

Updated Power BI Desktop (64 bit) - Nov 2019 Version is not working on Win 10

Every time I have keep updated  power bi desktop version for development  but this time when i  have installed Microsoft power bi - Nov  version (64 bit) on my machine (Win 10). Then opened up pbix file  after that it's start to load  then its crashed or automatically closed. I have checked application log on event viewer and found below error message -

  • Event ID – 1008 , Source – Perflib , Error - The Open Procedure for service "Lsa" in DLL "C:\Windows\System32\Secur32.dll" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code. 
  • Event ID – 1008, Source – Perflib , Error - The Open Procedure for service "MSDTC" in DLL "C:\windows\system32\msdtcuiu.DLL" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code. 
  • Event ID – 2004, Source – PerfNet , Error - Unable to open the Server service performance object. The first four bytes (DWORD) of the Data section contains the status code. 
  • Event ID – 1008, Source – Perflib , Error - The Open Procedure for service "WmiApRpl" in DLL "C:\windows\system32\wbem\wmiaprpl.dll" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code. 

I have figure out few  solution to solve this issue but that was not worked for me. Please help me on this.

1 REPLY 1
v-lili6-msft
Community Support
Community Support

hi @Kishorb 

Could you try to uninstall and reinstall the latest version power bi desktop?

https://www.microsoft.com/en-us/download/details.aspx?id=58494

and if you still have problem, please refer to this similar post:

https://community.powerbi.com/t5/Desktop/Power-BI-crashes-on-startup/td-p/78672

 

Regards,

Lin

Community Support Team _ Lin
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