Unexpected error when opening Power BI desktop

[JuliaYebra]

I was working with SQL Server data and I went to the Relationships, and after that Power BI closed and I couldn’t open it anymore.

The error message is the following:

I uninstalled Power BI, reinstalled, repaired, downloaded the new version, delete temporal files, and all I get is this error when I try to launch. Need a solution because if this happens to other users we can’t adopt “reinstall windows” as the solution.

Can you help me?

Data to send to Microsoft:

Feedback Type:
Frown (Error)

Timestamp:
2017-01-10T15:05:04.3754357Z

Local Time:
2017-01-10T12:05:04.3754357-03:00

Product Version:
2.42.4611.482 (PBIDesktop) (x64)

Release:
January, 2017

IE Version:
11.0.9600.18537

OS Version:
Microsoft Windows NT 6.1.7601 Service Pack 1 (x64 es-ES)

CLR Version:
4.5.1 or later [Release Number = 378758]

Peak Working Set:
207 MB

Private Memory:
240 MB

Peak Virtual Memory:
3.58 GB

Error Message:
File contains corrupted data.

Stack Trace:
System.IO.FileFormatException: File contains corrupted data.
at MS.Internal.IO.Zip.ProgressiveCrcCalculatingStream.Read(Byte[] buffer, Int32 offset, Int32 count)
at MS.Internal.IO.Zip.ZipIOModeEnforcingStream.Read(Byte[] buffer, Int32 offset, Int32 count)
at Microsoft.Mashup.Storage.Local.ZipLocalStorage.TryGetPart(String path, Byte[]& content)
at Microsoft.Mashup.Host.Document.Storage.Local.CachingLocalStorage.TryGetPart(String path, Byte[]& content)
at Microsoft.Mashup.Host.Document.Storage.Local.XmlLocalStorageContext`1.TryGetPart(T& part)
at Microsoft.Mashup.Host.Document.Storage.Local.LocalStorageContext`1.Init()
at Microsoft.Mashup.Host.Document.Storage.Local.LocalUISettingsStorage.GetSettings()
at Microsoft.Mashup.Host.Document.Storage.TracingUISettingsStorage.GetSettings()
at Microsoft.Mashup.Client.ClientShared.Ux.ClientUISettings.GetWindowScaleSetting(String windowScaleLeftMetadataName, String windowScaleTopMetadataName, String windowScaleWidthMetadataName, String windowScaleHeightMetadataName, String windowScaleMaximizedMetadataName)
at Microsoft.Mashup.Client.ClientShared.Ux.ClientUISettings.GetMultiArtifactEditorWindowScale()
at Microsoft.PowerBI.Client.Windows.SplashScreenScaler.CheckScreenVisibilityRule(WindowScale input)
at Microsoft.PowerBI.Client.Windows.SplashScreenScaler.Scale()
at Microsoft.PowerBI.Client.Windows.SplashScreenForm.ApplyScale()
at Microsoft.PowerBI.Client.Windows.SplashScreenForm.ShowSplashScreen()
at Microsoft.PowerBI.Client.Windows.Services.SplashScreenManager.ShowSplashScreen(Object parameter)
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at Microsoft.PowerBI.Client.Windows.Services.SplashScreenManager.GetSplashScreenWindow()
at Microsoft.PowerBI.Client.Windows.Services.SplashScreenManager.ShowSplashScreen(WindowsHost windowsHost, SplashScreenScaler scaler, IPowerBISettings powerBISettings)
at Microsoft.PowerBI.Client.Program.<>c__DisplayClassb.<Main>b__0()
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)

Invocation Stack Trace:
at Microsoft.Mashup.Host.Document.ExceptionExtensions.GetCurrentInvocationStackTrace()
at Microsoft.Mashup.Client.ClientShared.StackTraceInfo..ctor(String exceptionStackTrace, String invocationStackTrace)
at Microsoft.Mashup.Client.ClientShared.UnexpectedExceptionHandler.<>c__DisplayClass1.<HandleException>b__0()
at Microsoft.Mashup.Client.ClientShared.UnexpectedExceptionHandler.HandleException(Exception e)
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
at Microsoft.PowerBI.Client.Program.Main(String[] args)


User ID:
acdd8587-8a8f-44fd-afb9-66cd77306a33

Session ID:
f8e4a071-7b61-4850-a1a7-fa907e4bc87e

Telemetry Enabled:
True

DPI Scale:
100%

Supported Services:
Power BI

[Anonymous]

Hi @JuliaYebra,

Based on test, I can't reproduce your issue, can you share some detail content about your issue? I test on win10 64 bit, power bi desktop(2.42.4611.482 64-bit).

For instance:
1. Database type, connect mode.
2. Detail steps which you operated before crash.

BTW, If you create a new file and repro these steps, does this issue appears again? If you change a datasource and test again, does this issue appears again?

Regards,

Xiaoxin Sheng