Unable to sign in error Power BI: The connection to the service was closed unexpectedly

[JulesCam]

Keep getting this error, over and over again when trying to publish to the Power BI Service, after being prompted to sign in, I get this error. I've searched for this specific error and similar but even the similar ones don't have clear answers.

Can anyone help me resolve this or is it simply to contact the administrator? Could it be a policy and setting that could be causing this or something else?

Please note, I had already signed in with another account part of another tenant but I logged out and when I tried to sign in with this different account, I received this error.

You support is very much appreciated, as a Power BI novice 🙂

[JulesCam]

Thanks @rajendraongole1 appreciate you coming back to me. The strange thing is after I posted this message it worked randomly?! with no changes to permissions or policies. However, it has happened again with a different user account for a different tenant. Please note that I am publshing from the Power BI Desktop and this is where I am seeing the error, not on the Power BI Service. I am trying to publish to my Power BI Workspace, being prompted to log in, and then after attempting to log in, I get the same error.

[rajendraongole1 · Accepted solution]

@JulesCam -  While trying to publish to the Power BI Service and encountering errors after switching accounts could be related to several factors, including account permissions, tenant policies, or cached credentials.

below are things to check :

1.Clear Cached Credentials at windows credentials

2. using an InPrivate (Edge) or Incognito (Chrome) browser session

3. clear browser caches

4. after above try please approach your IT administrator for further assistance and support.

Hope i give way to check. 

Did I answer your question? Mark my post as a solution! Appreciate your Kudos !!

[JulesCam]

Thanks @rajendraongole1 appreciate you coming back to me. The strange thing is after I posted this message it worked randomly?! with no changes to permissions or policies. However, it has happened again with a different user account for a different tenant. Please note that I am publshing from the Power BI Desktop and this is where I am seeing the error, not on the Power BI Service. I am trying to publish to my Power BI Workspace, being prompted to log in, and then after attempting to log in, I get the same error.