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NWSkier1981
Microsoft Employee
Microsoft Employee

Unable to open PowerBI Desktop- A connection cannot be made

I'm currently having issues while attempting to open up PowerBI Desktop. This is the latest version of PowerBI Desktop for the March 2018 release. 

 

Repro Steps

1. Have attempted to click on Repair in Control Panel, that doesn't work

2. Have attempted to uninstall / reinstall into a different location, that doesn't work

3. Have attempted to run as administrator, that doesn't work

4. Nothing in Windows firewall is preventing it from opening or the SQL Analysis server. 

 

I'm running out of ideas and past threads from last year are not much help. 

 

PowerBIerror.PNG

1 ACCEPTED SOLUTION

For the March update, found it's an issue with Windows Defender. They are addressing it. 

For a workaround please see below

 

We’ve identified the issue – it’s related to a Windows Defender update that shipped recently. While we work to resolve it, the workaround is to add the msmdsrv.exe process to the exclusion list. Instructions on how to do that are here: https://support.microsoft.com/en-us/help/4028485/windows-10-add-an-exclusion-to-windows-defender-ant....

 

Or can also work around this issue by running the following command from an elevated command prompt: "C:\Program Files\Windows Defender\MpCmdRun.exe –resetplatform"

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6 REPLIES 6
TomMartens
Super User
Super User

Hey,

 

personally I never encountered  this problem, but I heard that this sometimes occurs,  ask a coworker for an empty pbix file, without any traces to datasources

 

File --> Options and Settings --> Datasource settings:

Delete all Permissions from "Global permissions"

 

If you have no co-worker you can give this pbix file a try.

 

Regards

Tom



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Hamburg, Germany

Shoot that didn't work. I was able to get into PowerBI Desktop, though I couldn't open up any other file. 

 

I was able to delete permissions though. Though still if I open up from scratch or open up any other PBIX file I'm getting the same error message. 

 

Really has become frustrating as I'm stuck as to what else I can do here short of blowing away the computer here. 

Do you have a

Enterprise Gateway installed, if so

  • unsinstall the Gateway, reboot
  • unstill PowerBI, reboot
  • reinstall PowerBI

If this doesn't work, I have no further ideas



Did I answer your question? Mark my post as a solution, this will help others!

Proud to be a Super User!
I accept Kudos 😉
Hamburg, Germany

Crap no joy 😞 

Hopefully someone else on this forum, from the PowerBI group there at Microsoft can answer this as I'm stuck.

For the March update, found it's an issue with Windows Defender. They are addressing it. 

For a workaround please see below

 

We’ve identified the issue – it’s related to a Windows Defender update that shipped recently. While we work to resolve it, the workaround is to add the msmdsrv.exe process to the exclusion list. Instructions on how to do that are here: https://support.microsoft.com/en-us/help/4028485/windows-10-add-an-exclusion-to-windows-defender-ant....

 

Or can also work around this issue by running the following command from an elevated command prompt: "C:\Program Files\Windows Defender\MpCmdRun.exe –resetplatform"

UPDATE, attempting to click on another PBIX file I'm getting this

 

PowerBIerror2.PNG

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