Unable to open Power BI Desktop "Unable to download KoForm.htm from pbi.microsoft.com"

[warden75]

Hi Guys,

For the last day I've been unable to open Power BI Desktop.

I get the following error when I attempt to open

If I click OK then the Power BI Desktop doesn't respond to anything.  I have to force close the application.

I have uninstalled and reinstalled, no change.  Tried both the x64 and x86 versions, exactly the same behaviour.

I am using the latest version - 2.119.986.0

I have seen a similar post but there was no real suggestion as to what resolved the problem apart from a Windows Update, but I have done all updates that I can.

Any help would be greatly appreciated as I cannot use the Desktop at the moment, only the web version.

Thanks,

Matt.

[warden75]

Hi @Ritaf1983 

Many thanks for your reply.  I will post in issues, many thanks for letting me know.

Thanks,

Matt.

[Ritaf1983 · Accepted solution]

Hi @warden75 

Highly recommend posting it in issues and opening the support ticket for Microsoft service.

Link to the issues :

https://community.fabric.microsoft.com/t5/Issues/idb-p/Issues

Opening ticket link to the tutorial:
https://community.fabric.microsoft.com/t5/Community-Blog/How-to-create-a-support-ticket-in-Power-BI/...

If this post helps, then please consider Accepting it as the solution to help the other members find it more quickly