Forum Discussion

scramer's avatar
scramer
Frequent Visitor
8 years ago

Time calculations in matrix table

 

I need to calculate in MM:SS  on call data for the average speed to answer.  I have created a seconds column (Seconds = DIVIDE(CMSData[anstime] , CMSData[ACD Calls]), but when I put it into a table although displays properly for each day... but does not sum up properly by month or year.  I then need to place that into MM:SS format.  I had created the time format in the data but then I can only display that and it will only show Earliest or Lastest.

 

Any help is appreciated. Thanks!

 

 

 

 

 

4 Replies

  • Hardik's avatar
    Hardik
    Continued Contributor

    right click on the earliest column and select the desired operation 

    • scramer's avatar
      scramer
      Frequent Visitor

      Hi,  It does not give me the option of Sum or Average. 

       

    • scramer's avatar
      scramer
      Frequent Visitor

      I have followed the instructions in the link but still receiving an error in my custom column.  Can you see where I am doing something wrong.