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scramer
Frequent Visitor

Time calculations in matrix table

 

I need to calculate in MM:SS  on call data for the average speed to answer.  I have created a seconds column (Seconds = DIVIDE(CMSData[anstime] , CMSData[ACD Calls]), but when I put it into a table although displays properly for each day... but does not sum up properly by month or year.  I then need to place that into MM:SS format.  I had created the time format in the data but then I can only display that and it will only show Earliest or Lastest.

 

Any help is appreciated. Thanks!

 

 

 4-23-2018 1-45-04 PM.png

 

 

4 REPLIES 4
v-xjiin-msft
Solution Sage
Solution Sage

Hi @scramer,

 

=> but does not sum up properly by month or year.

 

But in your screenshot, it has been summed as 521 for March. So what did you mean about this?

 

=> I then need to place that into MMSmiley FrustratedS format.

 

To convert seconds to MM:SS format, you can refer to following method:

https://community.powerbi.com/t5/Desktop/How-to-convert-seconds-to-hh-mm-ss/td-p/310219

 

Thanks,
Xi Jin.

I have followed the instructions in the link but still receiving an error in my custom column.  Can you see where I am doing something wrong.

 

5-16-2018 12-29-03 PM.png5-16-2018 12-27-12 PM.png

Hardik
Continued Contributor
Continued Contributor

right click on the earliest column and select the desired operation 

Hi,  It does not give me the option of Sum or Average. 

 

4-24-2018 10-08-56 AM.png

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