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Targets, Results, and Difference between both

Hello everyone.

Data Sources

  • Excel - list with Agent Name and Worked Days for the month
  • SharePoint List - Number of contacts handled



I manage to get the result using Excel, and making a few pivot tables and formulations like this below:


What I am trying to do now is to use the Excel only to get the worked shifts, below:



And then I connect the sharepoint list. I am trying to get the same results by making the formulations in powerbi. But when I try I am not getting the same results unfortunately. This is what I am getting


So what I do is a measure to get the total number of contacts, a measure to get the total number of shifts, and then I do the measure that can be seen in the screenshot above. I get the same result as the amount the agents have handled.


Obviously I am doing something wrong. The target should be calculated as such > Contacts per Day * number of shifts. And the Contacts per day are calculated the total number of contacts divided by the total number of shifts.

I would appriciate any tips and help you can provided.


Thank you in advance!

Super User
Super User

Please provide sample data that covers your issue or question completely, in a usable format (not as a screenshot).

Do not include sensitive information or anything not related to the issue or question.

If you are unsure how to upload data please refer to

Please show the expected outcome based on the sample data you provided.

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