Smartsheet Sign In Issue

[Anonymous]

I am having an issues similar to the one found here:

https://community.powerbi.com/t5/Desktop/Issue-with-connecting-Smartsheet-and-Power-BI/m-p/389847/hi...

The difference is that is acknowledges that I am signed in.

I have other Smartsheet connected Power BI files that work correctly. This is the first time I have recieved this. I refreshed one of my working files to see if any errors would populate but none did.

I will attempt to reinstall although it does not appear that it is a confirmed solve. Has this issue been investigated further?

[Stachu · Accepted solution]

have you try using the button to 'Sign in as different user' and then putting your credentials again? it usually solves this for me in SharePoint

[Anonymous]

I just tried it again but it worked this time. Thank you for getting me to attempt it again before reinstalling. Not sure why it prompted me in the first place. A issue I still hope they look into.