Sign in issue

[Newbie101]

We kept getting this error below when signing in to PowerBI. Tried installing an older version of PowerBI(20200810) and were able to sign in without any issue. But not with the latest version of PowerBI. Anyone ever encountered this? 

OS: Windows 10 Version 1709

Error: Something went wrong

unfortunately we're having troube signing you in. Try again in a few minutes. If this doesn't work, contact your support person and report this error:

AADSTS9000411: The request is not properly formatted. The parameter 'prompt' is duplicated.

[Akash_Varuna · Accepted solution]

Hi @Newbie101  It might be because the authentication request contains duplicate prompt parameters, due to outdated OS or browser settings.Try Updating Windows and Power BI Desktop, clear browser and credential cache, and reset Power BI settings. If the issue still exist, check with your IT team for AAD policies or reinstall Power BI.

[Newbie101]

thanks for the reply Akash. will try to update the OS.

[v-aatheeque]

Hi @Newbie101 ,

We haven’t heard back from you regarding our previous response and wanted to check if your issue has been resolved.

If it has, please consider clicking “Accept Answer” and “Yes” if you found the response helpful.
If you still have any questions or need further assistance, feel free to let us know — we're happy to help!

Thank you!

[v-aatheeque]

Hi @Newbie101 

If our response addressed by the community member for your query, please mark it as Accept Answer and click Yes if you found it helpful.

Should you have any further questions, feel free to reach out.
Thank you for being a part of the Microsoft Fabric Community Forum!

[v-aatheeque]

Hi @Newbie101 ,

If our response addressed by the community member for your query, please mark it as Accept Answer and click Yes if you found it helpful.

Should you have any further questions, feel free to reach out.
Thank you for being a part of the Microsoft Fabric Community Forum!