Forum Discussion

marijusgorinas's avatar
marijusgorinas
New Member
6 years ago

Salesforce Authentication / We don't support this browser

When trying to authenticate to Salesforce to retrieve Objects or Reports our end users receive this error:

 

"We don't support this browser. Try opening this page in a supported browser"

 

It appears this has to do with the fact that the IE11 browser is no longer supported by Salesforce. What can we to successfully authenticate?

 

 

Need Help

9 Replies

  • v-xicai's avatar
    v-xicai
    Community Support
    6 years ago

    Hi marijusgorinas ,

     

    Power BI runs in these browsers:

    • Microsoft Edge
    • Internet Explorer 11. Some advanced features, such as lineage view, aren't supported in Internet Explorer. See Data lineage (Preview) for details.
    • Chrome desktop latest version
    • Safari Mac latest version
    • Firefox desktop latest version. Firefox may change the fonts used in Power BI

    These browsers are supported on all platforms where they're available.

     

    Best Regards,

    Amy

     

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

    • marijusgorinas's avatar
      marijusgorinas
      New Member
      6 years ago

      v-xicai ,

      When authenticating with Salesforce the Power BI Desktop app uses IE11, which Salesforce does not support due to IE11's lack of security and inefficiencies. Is there a way to change the default browser of Power BI Desktop App?

       

       

      Thanks!

       

      Marijus

      • Anonymous's avatar
        Anonymous
        Not applicable
        6 years ago

        Following up on marijusgorinas question as I still cannot locate a resolution for this.

        marijusgorinas wrote:

        v-xicai ,

        When authenticating with Salesforce the Power BI Desktop app uses IE11, which Salesforce does not support due to IE11's lack of security and inefficiencies. Is there a way to change the default browser of Power BI Desktop App?

         

         

        Thanks!

         

        Marijus



    • Anonymous's avatar
      Anonymous
      Not applicable
      6 years ago

      You are not answering the question, Our issue is Salesforce does not accpet IE11 anymore. How can we connect PowerBI to Salesforce objects and reports now???

      • ReportMaster's avatar
        ReportMaster
        Post Partisan
        2 years ago

        Were you able to find a solution? As a workaround, maybe you can try to test your connection with a 3rd party connector. I've tried windsor.ai, supermetrics and funnel.io. I stayed with windsor because it is much cheaper so just to let you know other options. In case you wonder, to make the connection first search for the Salesforce connector in the data sources list:

         

         

        After that, just grant access to your Salesforce account using your credentials, then on preview and destination page you will see a preview of your Salesforce fields:

         

         

        There just select the fields you need. It is also compatible with custom fields and custom objects, so you'll be able to export them through windsor.  Finally, just select PBI as your data destination and finally just copy and paste the url on PBI --> Get Data --> Web --> Paste the url. 

         

  • Anonymous's avatar
    Anonymous
    Not applicable
    6 years ago

    Guess the problem is with salesforce profile.

     

    When using system admin access to connect, not problem at all. connect very smoothly.

    But when change to a custom admin access profile to connect, pop up same alert message "we dont support this browser".

     

     

  • franciscocohen's avatar
    franciscocohen
    Frequent Visitor
    5 years ago

    Is there any solution available? I'm experiencing the same issue: "we don't support this browser"

  • Anonymous's avatar
    Anonymous
    Not applicable
    4 years ago

    My users have been having the same browser issue during authentication when trying to Get Data > From Salesforce Objects / Reports (in Excel).

    Given it was working for Sys Admins, there had to be a Salesforce permission that meant that the authentication would be successful. 

    After much trial and error, and for reasons unknown, the permission that is required to make this work is:

    Manage Users

    So - create a Permission Set with just this System Permission, and assign it to users that need this functionality. (Or add it to a Profile.)

  • metrica's avatar
    metrica
    Post Prodigy
    3 months ago

    Hi marijusgorinas,

     

    The accepted "Manage Users" permission fix works because OAuth handshake with Power BI's Connected App requires the user's profile to allow approving connected apps - a permission tied to user/admin management. Without it, the browser auth flow fails silently with the misleading "browser not supported" error.

     

    If your Salesforce admin won't grant "Manage Users" permission to all end users (it's a high-trust permission), Power BI Connector for Salesforce on AppExchange is one alternative:

     

    Why it might fit:

    Happy to set up a quick demo if it'd help. Just reach out via the support link.

     

    Cheers,

    Metrica Team.