Forum Discussion
SLA Date Question
Hi, I have a created date and a closed by date. If the closed by date is prior to todays date its breached its SLA. Is there a calculation i could do to reflect this?
Hope it makes sense.
Example: Created date 25/04/2022
Close Deadline date 05/05/2022
Therefore this has breached the SLA as todays date is 03/05/2022
dommyw277 , A new column like
if([Resolve By SLA Deadline] < today(), "SLA breached", "Not")
if([Resolve By SLA Deadline] > today(), "SLA breached", "Not")
4 Replies
dommyw277 , You statement and example is not match
But you can create a column like
if([Close Deadline date] < today(), "SLA breached", "Not")
or
if([Close Deadline date] > today(), "SLA breached", "Not")
Hi, apologies
the 2 columns are :
Created Date Time
Resolve By SLA Deadline
dommyw277 , A new column like
if([Resolve By SLA Deadline] < today(), "SLA breached", "Not")
if([Resolve By SLA Deadline] > today(), "SLA breached", "Not")
Thank you so much 🙂
