SLA Date Question

[dommyw277]

Hi, I have a created date and a closed by date. If the closed by date is prior to todays date its breached its SLA. Is there a calculation i could do to reflect this?

Hope it makes sense.

Example:  Created date 25/04/2022

                Close Deadline date 05/05/2022

Therefore this has breached the SLA as todays date is 03/05/2022

[dommyw277]

Thank you so much 🙂

[amitchandak]

@dommyw277 , You statement and example is not match

But you can create a column like

if([Close Deadline date] < today(), "SLA breached", "Not")

or

if([Close Deadline date] > today(), "SLA breached", "Not")

[dommyw277]

Hi, apologies

the 2 columns are :

Created Date Time

Resolve By SLA Deadline

[amitchandak · Accepted solution]

@dommyw277 , A new column like

if([Resolve By SLA Deadline] < today(), "SLA breached", "Not")

if([Resolve By SLA Deadline] > today(), "SLA breached", "Not")