Problem logging in ²

[suportet2h]

Hello after the last update of the power bi, when I opened it appeared disconnected from my account, when I went to log in again, after putting my email, it does not complete the next page to put password. Can anyone help me get back to the old version? or solve that problem?
hangs on this screen

hangs on this screen

[Anonymous]

Hi @suportet2h ,

I can't reproduce your problem, the current version of my Power BI Desktop( from Microsoft store) is 2.88.242.0 64-bit (December 2020). What's the version of your Power BI Desktop? It install as an app from Microsoft Store or download installation package and installed on your computer? Whether the other person who have the same version of Power BI Desktop face the same problem with you?

In addition, you can get the older version of Power BI Desktop from the following link:

Previous monthly updates to Power BI Desktop

Best Regards
Community Support Team _ Rena Ruan
If this post helps, then please consider Accept it as the solution to help the other members find it more.

[suportet2h]

I looked for that version you put in the photo, but I didn't find it.

I downloaded it through the store and the installer. Nothing worked. The latest version I have is 2.87.923.0
(November 2020)

[Anonymous]

Hi @suportet2h ,

It is working well when I sign out and re-sign in using the same version of Power BI Desktop with yours. Whether your network is working well? Can you access to Power BI Service with same account successfully? 

If the network is OK and can access to Power BI Service with same account successfully, you can raise a support ticket if you are with pro license. It is free.

Best Regards
Community Support Team _ Rena Ruan
If this post helps, then please consider Accept it as the solution to help the other members find it more.