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I cannot implement the zendesk api or the native zendesk integration.
Details: "The request was aborted: Could not create SSL / TLS secure channel."
Kindly refer to Get Data from Twitter API with Power Query
Further more, ZappySys has introduced powerful API Drivers to query virtually any JSON / XML API services in Power BI (e.g. Zendesk, Twitter, Google API, Amazon AWS)
Check this blog for more info: https://zappysys.com/blog/howto-import-json-rest-api-power-bi/
Basically, Calling REST API in Power BI can be a challenging process because you have to deal with many complex issues. If its simple JSON / XML then fine but in the real world, many other issues arise such as pagination, flatten the hierarchy, error handling, security (OAuth, Basic, Certificate).
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