PowerBI won't open - no error - only a spinning flashing icon on my pointer

[plaplant]

Hello, I was using PowerBi on Friday and it all of a sudden wouldn't work.  I closed out of the desktop files I was working on and when I tried loading PowerBI again it would appear as if it was loading the desktop version and then just not go anywhere.   I am not getting an error message and when I hover over the screen I'm just seeing my mouse pointer with a blinking spinning circle on it.   I have my companies support team looking into it but as I'm working 100% in PowerBI I can't do anything until this is fixed.   Has anyone run across this and no how to fix it?   I've uninstalled and re-installed both x64 and standard.  I also tried loading up a version from a few months ago.   I get the message saying download a new version of PowerBI but it still doesn't go beyond what I mentioned above.   I'm not sure if there is anything else I can try on my own.   

Any help is appreciated. 

[v-kkf-msft]

Hi @plaplant ,

Please see if these posts are helpful.

Solved: Power BI desktop won't start 

Solved: Power BI Desktop will not launch 

If the problem is still not resolved, please provide detailed error information or the expected result you expect. Let me know immediately, looking forward to your reply.

Best Regards,
Winniz

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[plaplant · Accepted solution]

Thank you for the response.   I believe the issue turned out to be something specific to our company as many users were without access.   I honestly don't know what the solution they implemented was but it might have something to do with some different policies they had set up.   I'm able to access PBI Desktop now but cannot provide a solution to this issue.    

[amitchandak]

@plaplant , hope you have cleared the windows temp folder before new installation.

I think you should log a support ticket  https://powerbi.microsoft.com/en-us/support/