PowerBI Desktop Logging out - Mid session and unable to get log back in

[Anonymous]

When using PowerBI desktop, I have been experiencing issues with it logging me out mid-session.

I have tried restarting, uninstalling and re-installing.

The only way that only seems to work is removing all the details from the 'credential manager' within windows control panel and completing a restart.

This is obviously only a work around and not really feasible to completely restart before every upload.

Any ideas please?

[v-diye-msft]

Hi @Anonymous 

Please kindly confirm you've downloaded the latest version of the desktop. 

If the issue still exists, please kindly raise it to the support team for better advice:

https://powerbi.microsoft.com/en-us/support/ 

[Anonymous]

Hi

Yes I now have a support ticket active ref 119123021000367.

This is blieved to be linked to the below issue from https://powerbi.microsoft.com/en-us/support/ 

Power BI users who installed the August or later versions of Power BI Desktop may encounter issues signing in to the Power BI service through the desktop application. As a workaround users can follow the steps in this guide " https://docs.microsoft.com/en-us/power-bi/desktop-get-the-desktop#installing-power-bi-desktop-on-rem... " to extract the MSI from the downloadable package, uninstall existing package and re-install using the MSI executable. Power BI Engineers are working on a fix and it will be packaged with February 2020(SU02) release of Power BI desktop.

[Anonymous · Accepted solution]

Message from 

Prakruti Tantuway

Microsoft Business Intelligence

Customer Support & Service

As discussed, please try the suggested workaround and feel free to reach out to us if you have any queries or concerns.

Issue:

Facing issue when logging onto the Power BI Desktop, user receives no error message and times out. The issue is intermittent.

Workaround:

Following the instructions to extract the MSI and reinstall PowerBI using the MSI

https://powerbi.microsoft.com/en-us/support/