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BrokerDealer
New Member

Power bi seems to download, but when I click the icon to open it starts to open, then just closes.

Power bi seems to download, but when I click the icon to open it starts to open, then just closes.

2 REPLIES 2
v-micsh-msft
Microsoft Employee
Microsoft Employee

Hi BrokerDealer,

Are you trying to install Power BI Desktop, or opening some special Power BI report? Which account that you have used to open Power BI? Please switch to the admin account and check the issue again.

If Power BI exits unexpected, there would be system application log events created in Event Viewer, please first take a look at Event Viewer and see if we could find any related Events under Application category.

Some reference: Get Power BI Desktop.

Resolve Issues when Power BI Desktop will not launch.

Also please download Power BI desktop again (a reinstall or a repair) and see if this would help (https://www.microsoft.com/en-us/download/details.aspx?id=45331)

If any further help needed, please feel free to post back.

Regards

BrokerDealer
New Member

I downloaded Power BI from the portal. It seemed to install OK and put an Icon on my desktop.

 

When I clicked on the Icon it began to open, but then fizzled out, without any other notifications.

 

I am having no other problems with MS 365 apps or other programs.

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