Power BI Desktop doesn't open PBIX (stuck in Initial Logo)

[hugo_p_23]

Hi guys,

There is some PBIX that i can't open, stuck in initial logo:

In task manager i can see the following information:

Anyone had this problem and know how to solve?

This problem happens when i do some change in the report and save the file, and only happen in some PBIX.

Thanks

Hugo Pereira

[DataVitalizer]

Hi @hugo_p_23 
If data is not sensitive, could you share the pbix file to test it locally?

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[hugo_p_23]

It's sensitive data, i can't share the file.

[DataVitalizer · Accepted solution]

In this case @hugo_p_23 I suggest that you uninstall Microsoft Edge WebView2 from your machine, then download and install the lastest version here:

https://developer.microsoft.com/en-us/microsoft-edge/webview2/

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[hugo_p_23]

It's working now. Thank you 🙂

[DataVitalizer]

I'm glad I was able to help @hugo_p_23 

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[Idrissshatila]

Hello @hugo_p_23 ,

try installing the latest version of Power BI

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[hugo_p_23]

It's up to date

[Idrissshatila]

@hugo_p_23 ,

try uninstalling and reinstall it

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[hugo_p_23]

Already did, doesn't worked

[Idrissshatila]

@hugo_p_23 ,

Please log an issue to - https://community.powerbi.com/t5/Issues/idb-p/Issues

and the microsoft team will support you.

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[mlsx4]

Hi @hugo_p_23 

Have you try to click "end task" in everything related to Power BI in the task manager and re open it?

[hugo_p_23]

Yes, didn't work.

I tried to send the file to anotlher laptop, and didn't work.

[mlsx4]

And have you tried to open first Power BI and then click on File>Open and then select the "corrupted file"? Seems to be a problem of the file

[hugo_p_23]

Yes, doen't open.

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