Power BI Desktop Webview2 Crash while Loading Data

[GPS-DataAnalyst]

Hello, may I ask a question?

Has anyone encountered issues with WebView2 crashing? I’m currently facing this problem when clicking Close & Apply and loading data.

So far, I’ve tried uninstalling and reinstalling Power BI, and also tried fixing it by unchecking “Enable load” for tables not used in visuals or relationships. I’ve also made some improvements to the Query Dependencies, but the issue still persists. (There are about 145 tables in the Query Editor.)

Does anyone have a permanent fix or any suggestions to resolve this? I can’t continue my work because of this. Thank you in advance.

Specs:

• Notebook: Lenovo ThinkPad P16 Gen 2
• Processor: 13th Gen Intel(R) Core(TM) i9-13980HX @ 2.20 GHz
• Installed RAM: 192 GB (192 GB usable)
• System Type: 64-bit operating system, x64-based processor
• Edition: Windows 11 Pro
• Version: 24H2
• OS Build: 26100.4351

 

Task Manager Data while loading data.

 

[v-hashadapu]

Hi @GPS-DataAnalyst , Thank you for reaching out to the Microsoft Community Forum.

This points to a breakdown in how the Power BI interface renders large models, rather than a problem with your actual system resources. Even though your machine is powerful, the problem lies in the number of queries and the UI load they generate. Power BI uses WebView2 (based on Chromium) to render visuals and dialogs. When that rendering process exceeds what the sandboxed environment or Windows GDI can handle, it crashes. This isn’t about total RAM or CPU but about rendering limits and UI resource exhaustion.

Go to Power BI's options and disable hardware acceleration. This forces the app to use software rendering, which reduces strain on WebView2 and often stops these crashes. Next, update the WebView2 runtime using the official Evergreen installer from Microsoft’s Edge developer site, this replaces potentially buggy or outdated versions that ship with Power BI. Most importantly, consider breaking your PBIX file into smaller, domain-focused files. With this many queries, the model is simply too heavy for Power BI Desktop to handle reliably in one go. You can offload logic to dataflows or use shared datasets to keep everything manageable and still connected.

You don’t need to reinstall Power BI again. The crash isn’t unique to your setup, it’s a limitation of how Power BI Desktop handles large models with complex dependencies. The only reliable way forward is to reduce the rendering and query load inside the file.

If this helped solve the issue, please consider marking it “Accept as Solution” so others with similar queries may find it more easily. If not, please share the details, always happy to help.
Thank you.

[GPS-DataAnalyst]

I truly appreciate your advice. I’ll try following the methods you suggested and will come back to share the results with you.

[v-hashadapu]

Hi @GPS-DataAnalyst , Always happy to help. Thanks for the update.

[lbendlin]

You are invited to click the "Get in Touch"  button and record your scenario in the dedicated thread.