Need to calculate average of time column

[Anonymous]

Hi Team,

I have a column with time format. I am trying to calculate the average waiting time (AWT) which is the average of all the rows in the column.

AWT

00:00:51

00:02:54

00:00:20

00:03:21

00:00:08

00:00:13

00:00:05

00:00:43

Average of the time is

00:01:04

However, I am not able to directly aggregate the column in KPI as Select the AWT field. It just gives me the Latest Time or  Earliest time or Count in the Fields

Can anyone help here. I need to then calculate the AHT as well. Its very important for my call centre calculations KPIs

Regards,

Prathamesh Sable

[v-qiuyu-msft · Accepted solution]

Hi @Anonymous,

You can create a measure below:

Measure = FORMAT(AVERAGE(Table1[AWT]),"HH:MM: SS")

Best Regards,
Qiuyun Yu

[christianMDU]

That's great, thank you. I was looking for something similar. Any idea how to manage the time that exceeds 24 hours? In my raw data, I have some values with 26:00:00, i.e., 1 day and 2 hours. 

[Ashish_Mathur]

Hi,

Does this measure work

Measure = FORMAT(AVERAGE(Table1[AWT]),"[HH]:MM: SS")

This works in MS Excel for sure.

[Anonymous]

Thank you.. This really helped me to fix instead of converting the time to seconds & then calculating it & then re-converting it back. This is good. Thank you very much

[emmanuelkamara1]

hey man, how did you calculate the average handling time (kindly provide the dax formula)?

[Anonymous]

It's good, but it's text and I can't change it to type Date Time, to put the average in a graph