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Hey all,
I have had incredible success finding solutions in this forum that I thought I would try my luck again!
I am hoping to create a single column that tells me if an SLA missed or met based on the calcuation across multiple columns.
If I were to explain this in layman's terms, it would go a little something like...
IF "SLA" = BLANK then BLANK,
IF "SLA" = "60 Mins" AND "Age_Hours <=1, then "SLA Met"
IF "SLA" = "12 Hours" AND "Age_Hours <=12, then "SLA Met"
IF "SLA" = "24Hours" AND "Age_Hours <=24, then "SLA Met"
IF "SLA" = "3 Business Day" AND "Bus Hours Open <=27, then "SLA Met"
IF "SLA" = "4 Business Day" AND "Bus Hours Open <=36, then "SLA Met"
IF "SLA" = "5 Business Day" AND "Bus Hours Open <=45, then "SLA Met"
IF "SLA"= "10 Business Days" AND "Bus Hours Open <=90, then "SLA Met"
IF "SLA" = "Action Date" AND "Action Date Resolution = "Y", then "SLA Met"
ELSE "SLA Fail"
I hope this makes sense. Please reach out for more detail if needed.
Thanks so much!
Solved! Go to Solution.
You can pretty much take your statement and convert it straight into a SWITCH
New Column = SWITCH( TRUE(),
ISBLANK([SLA]),BLANK(),
[SLA] = "60 Mins" && [Age_Hours] <=1,"SLA Met",
[SLA] = "12 Hours" && [Age_Hours] <=12,"SLA Met",
[SLA] = "24Hours" && [Age_Hours] <=24,"SLA Met",
[SLA] = "3 Business Day" && [Bus Hours Open] <=27,"SLA Met",
[SLA] = "4 Business Day" && [Bus Hours Open] <=36"SLA Met",
[SLA] = "5 Business Day" && [Bus Hours Open] <=45"SLA Met",
[SLA] = "10 Business Days" && [Bus Hours Open] <=90,"SLA Met",
[SLA] = "Action Date" && [Action Date Resolution] = "Y","SLA Met",
"SLA Fail")
Hello there!
I would first create a column to get the SLA hours, in M it would be something like this:
Number.FromText(Text.Select([SLA], {"0".."9"})) * (
if Text.Contains([SLA], "Mins") then 1/60
else if Text.Contains([SLA], "Hours") then 1
else 9
)
The above column, first extract only numbers, then searches for mins/hours/days text and multiplies accordingly to get hours.
Then, create the "Met/Not Met" column with the same idea. Use [SLA] contains to see by with column you need to compare.
Would also reccomend first applying a lowercase transform to SLA column if you are not sure it will always come title cased.
This should give you a dynamic and more "correct" form of doing it.
Hope this helps, tell me if you need further details.
hi @Auski ,
steps:
1. go to the "Add Column" Tab
2. Click on "Custom Column"
3. Give the column a name
4. paste the below formula
if [SLA] = “” the null else
if [SLA] = “60 Mins" and [Age_Hours] <=1, then "SLA Met" else
if [SLA] = "12 Hours" and [Age_Hours] <=12, then "SLA Met" else
if [SLA] = "24Hours" and [Age_Hours] <=24, then "SLA Met" else
if [SLA] = "3 Business Day" and [Bus Hours Open] <=27, then "SLA Met" else
if [SLA] = "4 Business Day" and [Bus Hours Open] <=36, then "SLA Met" else
if [SLA] = "5 Business Day" and [Bus Hours Open] <=45, then "SLA Met" else
if [SLA]= "10 Business Days" and [Bus Hours Open] <=90, then "SLA Met" else
if [SLA] = "Action Date" and [Action Date Resolution] = "Y", then "SLA Met" else
else "SLA Fail"
for reference: Mastering the IF Function in Power Query - including Nested-IF statements (Complete Guide) - YouTube
if this doesn't resolve the issue, kindly share the sample input in a usable format ( table, csv etc.)
You can pretty much take your statement and convert it straight into a SWITCH
New Column = SWITCH( TRUE(),
ISBLANK([SLA]),BLANK(),
[SLA] = "60 Mins" && [Age_Hours] <=1,"SLA Met",
[SLA] = "12 Hours" && [Age_Hours] <=12,"SLA Met",
[SLA] = "24Hours" && [Age_Hours] <=24,"SLA Met",
[SLA] = "3 Business Day" && [Bus Hours Open] <=27,"SLA Met",
[SLA] = "4 Business Day" && [Bus Hours Open] <=36"SLA Met",
[SLA] = "5 Business Day" && [Bus Hours Open] <=45"SLA Met",
[SLA] = "10 Business Days" && [Bus Hours Open] <=90,"SLA Met",
[SLA] = "Action Date" && [Action Date Resolution] = "Y","SLA Met",
"SLA Fail")
Thank you, this is perfect 😁
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