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Good Morning,
I have a SQL table that is added to every minute. However I only want to pull the latest status from the SQL database. We are doing direct query as it is very important that we are able to press the refresh button in Power BI service and get the most up-to-date information.
Here is a sample of the SQL data we're pulling.
| id | FullName | CallTransferStatusDesc | TotalSecondsAvailable | TotalSecondsNotSet | TotalSecondsOnCall | TotalSecondsWrappingUp | TotalSecondsOnBreak | TotalSecondsDialingOut | TotalSecondsBusy | TeamName | CurrentDateTime |
| 4392 | Lynnette Landon | On Call | 2580 | 91 | 646 | 1434 | 0 | 695 | 4851 | Team 1 | 7/16/19 10:54 AM |
| 4393 | Denese Ravencraft | Available | 0 | 0 | 0 | 0 | 0 | 0 | 0 | Team 1 | 7/16/19 10:54 AM |
| 4394 | Magan Bednar | Available | 3668 | 53 | 472 | 1941 | 789 | 1070 | 2051 | Team 1 | 7/16/19 10:54 AM |
| 4395 | Alberto Chitty | Available | 5791 | 186 | 375 | 274 | 746 | 0 | 1848 | Team 2 | 7/16/19 10:54 AM |
| 4396 | Belinda Batson | Available | 3541 | 306 | 810 | 639 | 0 | 388 | 1778 | Team 2 | 7/16/19 10:54 AM |
| 4397 | Vern Siddiqui | Available | 5620 | 170 | 428 | 197 | 1060 | 79 | 2416 | Team 2 | 7/16/19 10:54 AM |
| 4398 | Stephen Nakken | Other - Payment | 1552 | 390 | 199 | 184 | 0 | 0 | 0 | Team 3 | 7/16/19 10:54 AM |
| 4399 | Oswaldo Edelman | Available | 53999 | 0 | 0 | 0 | 0 | 0 | 0 | Team 3 | 7/16/19 10:54 AM |
| 4400 | Joel Fausto | Available | 6020 | 113 | 2618 | 976 | 0 | 367 | 691 | Team 3 | 7/16/19 10:54 AM |
| 4401 | Exie Scroggs | Available | 0 | 0 | 0 | 0 | 0 | 0 | 0 | Team 1 | 7/16/19 10:54 AM |
| 4402 | Shira Whittier | Other - Special | 6980 | 0 | 0 | 0 | 0 | 0 | 0 | Team 1 | 7/16/19 10:54 AM |
| 4403 | Eldon Mcentire | Dial Out - Ringing Destination | 3426 | 303 | 2994 | 990 | 0 | 387 | 2324 | Team 1 | 7/16/19 10:54 AM |
| 4404 | Angelique Lanham | Available | 1791 | 5 | 406 | 292 | 0 | 85 | 5838 | Team 2 | 7/16/19 10:54 AM |
| 4405 | Vivan Castrejon | Other - Walk-in | 3068 | 303 | 876 | 587 | 0 | 51 | 733 | Team 2 | 7/16/19 10:54 AM |
| 4406 | Herminia Hemond | Other - Walk-in | 2503 | 604 | 65 | 91 | 0 | 0 | 0 | Team 2 | 7/16/19 10:54 AM |
| 4407 | Jacalyn Yokoyama | Not Set | 1290 | 635 | 187 | 182 | 0 | 0 | 596 | Team 3 | 7/16/19 10:54 AM |
| 4408 | Phylis Tolbert | Available | 2572 | 142 | 712 | 721 | 878 | 956 | 4363 | Team 3 | 7/16/19 10:54 AM |
| 4409 | Kendall Margolis | Available | 0 | 0 | 0 | 0 | 0 | 0 | 0 | Team 3 | 7/16/19 10:54 AM |
| 4410 | Rene Cryer | Dial Out - Ringing Destination | 3880 | 519 | 1506 | 864 | 0 | 416 | 4264 | Team 1 | 7/16/19 10:54 AM |
| 4411 | Yuette Koepke | Available | 0 | 0 | 0 | 0 | 0 | 0 | 0 | Team 1 | 7/16/19 10:54 AM |
| 4412 | Vanna Scala | Available | 1509 | 153 | 539 | 640 | 0 | 141 | 516 | Team 1 | 7/16/19 10:54 AM |
| 4413 | Lynnette Landon | On Call | 2580 | 91 | 646 | 1434 | 0 | 695 | 4851 | Team 1 | 7/16/19 10:55 AM |
| 4414 | Denese Ravencraft | Available | 0 | 0 | 0 | 0 | 0 | 0 | 0 | Team 1 | 7/16/19 10:55 AM |
| 4415 | Magan Bednar | Available | 3668 | 53 | 472 | 1941 | 789 | 1070 | 2051 | Team 1 | 7/16/19 10:55 AM |
| 4416 | Alberto Chitty | Available | 5791 | 186 | 375 | 274 | 746 | 0 | 1848 | Team 2 | 7/16/19 10:55 AM |
| 4417 | Belinda Batson | Available | 3541 | 306 | 810 | 639 | 0 | 388 | 1778 | Team 2 | 7/16/19 10:55 AM |
| 4418 | Vern Siddiqui | Other - Special | 5739 | 170 | 428 | 197 | 1060 | 79 | 2416 | Team 2 | 7/16/19 10:55 AM |
| 4419 | Stephen Nakken | Other - Payment | 1552 | 390 | 199 | 184 | 0 | 0 | 0 | Team 3 | 7/16/19 10:55 AM |
| 4420 | Oswaldo Edelman | Available | 53999 | 0 | 0 | 0 | 0 | 0 | 0 | Team 3 | 7/16/19 10:55 AM |
| 4421 | Joel Fausto | Available | 6020 | 113 | 2618 | 976 | 0 | 367 | 691 | Team 3 | 7/16/19 10:55 AM |
| 4422 | Exie Scroggs | Available | 0 | 0 | 0 | 0 | 0 | 0 | 0 | Team 1 | 7/16/19 10:55 AM |
| 4423 | Shira Whittier | Other - Special | 6980 | 0 | 0 | 0 | 0 | 0 | 0 | Team 1 | 7/16/19 10:55 AM |
| 4424 | Eldon Mcentire | Dial Out - Connected | 3426 | 303 | 2994 | 990 | 0 | 387 | 2324 | Team 1 | 7/16/19 10:55 AM |
| 4425 | Angelique Lanham | Available | 1791 | 5 | 406 | 292 | 0 | 85 | 5838 | Team 2 | 7/16/19 10:55 AM |
| 4426 | Vivan Castrejon | Other - Walk-in | 3068 | 303 | 876 | 587 | 0 | 51 | 733 | Team 2 | 7/16/19 10:55 AM |
| 4427 | Herminia Hemond | Other - Walk-in | 2503 | 604 | 65 | 91 | 0 | 0 | 0 | Team 2 | 7/16/19 10:55 AM |
| 4428 | Jacalyn Yokoyama | Available | 1290 | 937 | 187 | 182 | 0 | 0 | 596 | Team 3 | 7/16/19 10:55 AM |
| 4429 | Phylis Tolbert | Dial Out - Connected | 2614 | 142 | 712 | 721 | 878 | 956 | 4363 | Team 3 | 7/16/19 10:55 AM |
| 4430 | Kendall Margolis | Available | 0 | 0 | 0 | 0 | 0 | 0 | 0 | Team 3 | 7/16/19 10:55 AM |
| 4431 | Rene Cryer | Dial Out - Ringing Destination | 3880 | 519 | 1506 | 864 | 0 | 416 | 4264 | Team 1 | 7/16/19 10:55 AM |
| 4432 | Yuette Koepke | Available | 0 | 0 | 0 | 0 | 0 | 0 | 0 | Team 1 | 7/16/19 10:55 AM |
| 4433 | Vanna Scala | Available | 1509 | 153 | 539 | 640 | 0 | 141 | 516 | Team 1 | 7/16/19 10:55 AM |
From the table above I would only care about the status from 7/16/19 10:55AM for each of the agents.
I haven't been able to figure out a way to filter out all other rows to get the information I need. I'm planning on having a table that would show the total number of agents per status and would like to have a card or two that has stuff like average of total seconds available and average of total second busy.
Any information to set me on the right track would be appreciated. Have a great day!!!
Solved! Go to Solution.
hi, @mattyj2009
You could try these two ways as below:
1. You could use SQL Queries to Retrieve SQL Server Data, then add a conditional in it
2. In Edit Queries, add a filter step for this query
best regards,
Lin
hi, @mattyj2009
You could try these two ways as below:
1. You could use SQL Queries to Retrieve SQL Server Data, then add a conditional in it
2. In Edit Queries, add a filter step for this query
best regards,
Lin
When I attempt to do option 2 I get the a message saying "This table is empty".
But I did some tinkering around and I added a new step to set the CurrentDateTime to Date/Time type then did the is latest filter and it worked.
Just thought I would throw that out just in case someone has a similar experience.
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