Hi,
I have been trying to figure this one out but I am going in circles, so asking here in case someone can provide some guidance.
I have 2 tables, one with support cases and another with dates. The current relations between the 2 tables are:
[Cases]OpenDate -> [Date]Date This on is active
[Cases]CloseDate -> [Date]Date This one is inactive
[Cases]SLATarget -> [Date]Date This one is inactive
Where [Cases]OpenDate is when the support case was open, [Cases]CloseDate is when the case was closed, and [Cases]SLATarget is when the SLA for that case expired. Based on this, there is a field called [Cases]Healthy that determines if the case is healthy or not (i.e, if still open and SLA date is in the future, it is healthy, and if it is closed it will compare closed date and SLA Target and determine if it is healthy or not). This piece works ok.
Now for the one I am not able to figure out. What I am after is a visual with a timeline that tells me at any point in time in the past, how many cases were healthy at that given date/week/month...I cannot use the field [Cases]Healthy as this is view of that status from todays point of view, and what I need is to recreate the snapshot of healthy cases at that point in time.
The end goal is to show in a vert. bar visual with time in the x-axis the percentage of open cases that were healthy in each period, so we can track if we are getting better or worse at keeping our backlog (open cases) healthy.
I know I can create that as columns in the date table and count the cases that fit certain criteria, but that would mean losing the slicing or having to create as many columns as slicings I want on the data, so I was hoping to have a measure that handles this.
Any help on this will be very helpful.
