Matrix Visual Error on Power BI Service

[GabrielFalconi]

Hi everyone,
I’m experiencing a recurring issue after publishing a Power BI report to the Power BI Service. The error occurs only on matrix visuals, specifically on a page that contains a high volume of data.

This is happening across two different client reports, so it’s not limited to a single dataset or model.

Report works perfectly in Power BI Desktop

The issue only occurs after publishing to the Power BI Service

The matrix visual fails to load with the message:

"Error retrieving data for this visual"

It was not possible to retrieve data for this visual. Please try again later.

Try again later or contact support. If you contact support, provide these details.

---

Activity ID: 1e9bc343-ed06-414b-902f-894cc51b4437
Request ID: f51d73f0-cc10-49b6-9ad2-9b1142284553
Correlation ID: 412ed978-d667-75b5-fdea-fdd580f7a5c6
Time: Tue Aug 05 2025 12:07:36 GMT-0300 (Brasília Standard Time)
Service Version: 13.0.26369.35
Client Version: 2507.3.25169-train
Cluster URI: https://WABI-BRAZIL-SOUTH-B-PRIMARY-redirect.analysis.windows.net 

What I’ve Tried So Far:

• Reduced the data volume shown in the matrix

• Downgraded Power BI Desktop to earlier versions (june/2025)

• Tested the same report with different clients and without RLS

• The issue only occurs on the online Power BI Service, not locally

I’ve attached a screenshot of the issue for reference.

Are there any known limitations or recent changes related to matrix visuals (e.g., size limits, timeouts, rendering issues) in the Power BI Service?

Any help or guidance would be highly appreciated

Best regards,

Gabriel Falconi

[v-sshirivolu]

Hi @GabrielFalconi ,

Given the impact on large datasets across two client reports, please consider the following troubleshooting steps:

Limit matrix size:
Reduce the number of rows or columns, or filter to the top N categories. Try to keep columns under 100 and avoid complex cross-joins.
Troubleshoot visualizations in Power BI

Optimize the model:
Simplify DAX expressions (use VAR where possible), minimize data in Power Query, and monitor performance with the Performance Analyzer to ensure visuals stay within 225 seconds and 1 GB of memory.
Use Performance Analyzer in Power BI Desktop

Test alternatives:
Try using a table visual instead of a matrix to determine if the issue is specific to the matrix visual.

Simulate service limits in Desktop:
In Power BI Desktop, go to File - Options - Data Load - Query Limits and set the timeout to 225 seconds and memory to 1 GB.

Try older Power BI Desktop versions:
Some matrix-related issues have been reported after the June/July 2025 updates. Test with the February 2025 version if possible.
Download older versions of Power BI Desktop

Use Paginated Reports:
Paginated Reports may be better suited for rendering large tabular datasets.
Paginated Reports in Power BI with Report Builder

Contact Support:
If the issue continues, please submit a ticket at https://learn.microsoft.com/en-us/power-bi/support/create-support-ticket 

Best regards,
Sreeteja.

[FBergamaschi]

Are you direct query or import?

How many columns have you grouped in the matrix and from how many different tables do they come from?

Have you tried to change the visual to a chart and republish? Just to understand if the problem is linked to the matrix or applies to other visuals as well?  

[GabrielFalconi]

I ran a test and it worked. I literally removed the DAX measures from the matrix visual one by one, publishing the report after each change to see if the issue persisted or if something specific was causing the error.

Surprisingly, after removing and re-adding the same DAX measures — without changing their logic — everything went back to normal. The matrix visual is now displaying data correctly using the same visuals and same DAX formulas.

It seems the issue was resolved simply by re-inserting the measures.

@FBergamaschi thank you!!

[FBergamaschi]

Please mark a solution and or kudo so others can benefit

Thx