Imported Visual keeps disappearing and have to reimport

[KarenFingerhut]

Morning all

I am on the latest version of PBI (Aug 22) but for some reason a visual I have imported (Chiclets) keeps disappearing and I keep having to reimport. On reimport, It says its already installed but would you like to update eventhough the version numbers are the same. 

Anyone else having/had this issue and managed to resolve

Any help would be really appreciated 🙂

Many thanks

Karen

[v-yalanwu-msft · Accepted solution]

Hi, @KarenFingerhut ;

Download the custom visuals you want into a separate subfolder. Then open a new Power BI Desktop and import the custom visuals.

Once you have done that now "Save As" and  choose "Save as template".  Reopen Power BI Desktop and select "Import -> Power BI Template".

Or can you go back to the July version? The August version has a lot of issues.

Best Regards,
Community Support Team _ Yalan Wu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[KarenFingerhut]

Hi Yalan 

Thanks so much for getting back to me. 🙂

OK sounds like a plan 

Kind rgeards

Karen