Forum Discussion
Help with Customer Behavior Tracking
I FINALLY figured it out. For folks looking, here's where I found the solution:
Basically, all I needed to do was group customers by their first choice and then build my visuals from there. Thanks for all the help!
What I am looking for is customer retention based on what the customer applied for as their first choice. So, if they applied for EP99999P, I need to see how many of those people participated in the other steps of the process. The chart might look something like this:
When "EP99999P" is people who applied for that at A.1 and "Other" is people who applied for anything else at A.1. It does not matter WHAT they applied for at A.2 and further, the ONLY thing that matters is what they applied for at A.1.
Everything I've been able to create will not filter A.2-C.1 based on the choice for A.1, which is what I need.
Thanks!
I FINALLY figured it out. For folks looking, here's where I found the solution:
Basically, all I needed to do was group customers by their first choice and then build my visuals from there. Thanks for all the help!